Care Advocate - LPC​/LCSW

Overview

Thank you for considering Progyny!

The Progyny Care Advocate - Legacy Benefit Bump & Parenting Wellness Expert is responsible for providing logistical and emotional support to eligible participants exclusively via telehealth. The role will provide employee benefit, resource navigation, and emotional support to participants on a regular basis delivered exclusively via telehealth. Knowledge of healthcare benefits or prior EAP experience is a plus but not required.

Additionally, this role will serve as a subject matter expert (SME) by leveraging clinical expertise and knowledge of postpartum mental health, child development, and other specialties to offer high-touch consultation, education, and targeted outside referrals for parents seeking guidance around parenting best practices, child development, child mental/emotional health, and more. As such, an active professional license in the applicant's state of residence is required.

• Provides benefit education and navigation specific to each participant according to their employer's benefit program

• Supports participant through developing a childcare plan, leave preparation, and return-to-work support

• Completes mental health screenings to assess appropriate referrals

• Effectively manages caseload, which may include scheduling appointments or providing referrals for mental health resources or other benefits specific to the participant's identified priorities

• Partner with referred participants to address specific areas of concern related to postpartum planning, child development, educational decisions, behavioral concerns, work/life balance, career advancement, and other common stressors faced by working parentsof children ages 0-12

• Assess participant and family's well-being and presenting concerns to develop an individual plan of care an appropriate next step

• This role will serve as an educational and coaching resource with clinical expertise, not a substitute for medical or psychological care

• Design and deliver expert-led discussion groups on specific topics of interest to new and working parents

• Identify and refer participants and families to regional/local professionals for ongoing care

• Empower participants to advocate for themselves and their child(ren) with other key stakeholders

• Respond to all incoming participant requests within 24 business hours

• Document all participant interactions in an accurate and timely manner

• Develop content (articles, webinars, mini-courses, marketing campaigns, and more)

• Attend Progyny webinars and in-person events to inform employee populations about supports offered to working parents

• Master's degree in social work, counseling, psychology, or sociology and active professional and/or LPC license in the state that the candidate resides

• Experience working with children and families in a behavioral or educational setting

• Strong understanding of child development milestones and related resources

• Strong communication skills with ability to build rapport quickly

• Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely

• Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment

• Previous experience working with growing families, working parents, women who are pregnant or struggling with becoming pregnant, families that are adopting, and/or working families of children 0-12 (0-18 preferred)

• Bilingual preferred but not required

This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Progyny (Nasdaq: PGNY) is a global leader in women's health and family building solutions, trusted by the nation's leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions…