Associate Patient Care Coordinator

Opportunities with Optum in the Tri-State region

Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state‑of‑the‑art technology and brilliant co‑workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

Associate Patient Care Coordinator

Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

This is a 37.5‑hour work week, Monday through Friday between the hours of 7:00 am to 4:30 pm, and Saturdays from 7:00 am to 11:00 am. The schedule will be determined by the supervisor upon hire.

1800 Rockaway Ave. Suite 201, Hewlett, NY 11557

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Check In/Check Out patients
• Obtain patient signatures for required documents
• File and maintain medical records
• Confirms and schedule appointments
• Follow the collections according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list‑ complete any pending actions i.e. referrals, scheduling appointments
• Perform referral documentation promptly
• Performs certain follow‑up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow‑up appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Ability to be cross trained as medical assistant
• Ability to schedule surgeries and obtain insurance authorizations
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• Ability to cover other offices if needed
• Ability to work a 37.5‑hour week to include Saturdays

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance…