Radiology Receptionist

Overview

At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management.

Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you.

Join our team today!

Job Summary:

The Radiology Front Desk receptionist plays a key role in ensuring efficient daily operations of the radiology department. This position serves as the first point of contact for patients and referring providers, manages documentation, coordinates scheduling, supports staff workflow, and maintains a high standard of service to enhance the patient experience.
Adaptability in work location and schedule is essential to meet departmental needs and patient volume.

Responsibilities:

• Adapt work location and schedule based on departmental needs and patient volume.

• Welcome and assist patients as they arrive, creating a positive and friendly atmosphere.

• Address patient inquiries with professionalism and provide helpful information as needed.

• Responsible for scheduling appointments, as well as performing patient check-in and check-out procedures.

• Confirm patient appointments by phone; follow up on no-show patients and reschedule as appropriate.

• Assist patients with scheduling transportation as needed.

• Collect co-pays as required and provide accurate receipts/documentation.

• Collect and make copies of patient identification, insurance cards, and any required documentation.

• Ensure all administrative tasks, including Admin PARCS, are completed in a timely manner.

• Ensure the proper closure of all visits by the end of each day.

• Receive and verify incoming supplies; place items in designated storage areas.

• Upload patient reports into the system and scan documents into patient charts as needed.

• upload patient reports to ECW and provide them to referring providers in a timely manner.

• Operate and navigate all radiology systems (e.g., PACS and RIS) with a clear understanding of workflow processes.

• Burn CDs of imaging studies for patients upon request.

• Provide exam-specific paperwork for patients to complete prior to procedures.

• Communicate effectively with radiology staff and providers to coordinate patient care and workflow.

• Perform other duties as assigned by the Department Manager.

• Adapt work location and schedule based on departmental needs and patient volume; responsible for scheduling appointments, as well as performing patient check-in and check-out procedures.

Required Qualifications:

• High School Diploma or General Education Degree (GED)
• Minimum 6 months of customer service experience
• Beginner-level proficiency in using Microsoft Office and Google Suite
• Familiarity with eCW is preferred.

Required Skills:

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Familiarity with medical terminology and basic understanding of healthcare procedures
• Proficiency in using office software and electronic health record (EHR) systems.
• Strategic and creative thinking
• Solution-oriented mindset
• Open and welcoming to change.
• Comfortable working in group settings

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.