Secretary - NYU Langone Orthopedic Hospital

Position Summary

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation’s leading orthopedic and rheumatologic specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides advanced orthopedic programs and the largest pediatric orthopedic program in New York City. Ranked among the leading orthopedic centers nationwide by U.S. News and World Report, our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patients’ ability to function.

We specialize in Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

NYU Langone Orthopedic Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

• Demonstrates adaptability by adjusting well to changes in staff scheduling.
• forms other duties as assigned.
• Accurate data collection and data entries.
• Demonstrates knowledge of third‑party billing and has the ability to thoroughly answer patient inquiries pertaining to outpatient services.
• Demonstrates knowledge of Patient Bill of Rights, Advance Directives and Financial Assistance Program.
• Interviews patients upon their arrival and updates all personal and insurance information.
• Explains thoroughly all forms and obtains and witnesses all required signatures on consents and financial agreements.
• Supplies each patient and/or their representative with all required pertinent documents.
• Utilizes online insurance verification systems to determine coverage, deductibles, copayments and coinsurance or other patient liabilities.
• Collects and applies payments for self‑pay, deductibles, copayments and coinsurance into the appropriate system(s) for the Hospital.
• Follows with patients and their Primary Care Physicians regarding referrals and enters referral and preauthorization information into the appropriate system(s).
• Answers telephone and responds to inquiries for the department.
• Communicates effectively with interdisciplinary departments and physicians’ offices in order to expedite the registration and process to avoid negative financial impact on the facility.
• Cooperates and communicates with all Hospital staff including physicians, patients, their families and visitors in a courteous and professional manner.
• Maintains confidentiality of all patients, and communicates ideas, problems, suggestions and messages in a timely and effective manner.
• Recognizes problems and seeks solutions as appropriate and is able to determine if a problem should be referred to a Supervisor or requires follow up.
• Demonstrates ability to recognize, establish and set priorities, and strives to make good use of time during assigned shift through careful coordination of daily tasks.

High School diploma or equivalent required. Working knowledge/familiarity with basic medical terminology is required. Strong customer service and computer skills required. Type 45 WPM.

Bilingual preferred. Associate’s Degree in Business. 2–3 years of previous experience in admitting, registration, or hospital/physician billing with knowledge of managed care and referral/pre‑certification procedures.

Qualified candidates must be able to effectively communicate with all levels of the organization.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, with access to financial security benefits, a generous time‑off program and employee resources groups for peer support.

Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Orthopedic Hospital is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.