Scheduling & Registration Associate

NYU Langone Hospital—Long Island

NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center that offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

We have an exciting opportunity to join our team as a Scheduling & Registration Associate. In this role, the successful candidate schedules appointments in Hospital Information Systems, liaises with referring physicians office staff, answers and filters phone calls in a timely manner, and utilizes Cyracom when necessary. The Associate is responsible for pre‑registration, completes the registration process, creates the first impression of the institution’s services to patients, families, and other external customers, obtains demographic information, prescriptions and applicable medical documents, and insurance information, and ensures patients, families, and other external customers understand required financial responsibilities and expectations.

The Associate assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

• Performs other duties as assigned.
• Schedules patient appointments; may call patients to confirm appointment location and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices, and fellow staff members in a helpful, friendly and professional manner; answers and filters phone calls properly in a timely manner; understands phone functions to receive and directs calls, forwards and transfers and uses Cyracom phone for patients with different preferred first languages.
• Completes check‑in and registration when patient arrives; includes using the RELATE model when communicating with patients and their families; ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter; collects co‑pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy; may include prescription, insurance card, photo IDs, and thorough patient index search to avoid duplication of Medical record number.

High School Diploma or Equivalent. 1–2 years customer service experience. Strong communication (oral and written), multitasking, detail orientation, organizational, excellent customer service and interpersonal skills. Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook). Knowledge of medical terminology.

1–2 years scheduling experience in a medical office or a healthcare facility setting. Knowledge of software systems (i.e. Epic, Carestream, Soarian etc.).

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. We offer a comprehensive benefits and wellness package that includes financial security benefits, a generous time‑off program, employee resource groups, and a holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care. All employees have access to our holistic employee wellness program and other resources that enhance overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,876.40 – $63,216.90 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please .