Senior Director Donation Operations Education and Training

Overview

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As part of our mission‑driven nonprofit, we collaborate with more than 100 hospitals across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, supporting organ and tissue donors and their families. Serving a vibrant and diverse population of 13 million, LiveOnNY is one of the highest‑performing OPOs in the country, achieving a 70% increase in organ donation over the past three years.

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on.

Provides enterprise leadership and strategic direction for LiveOnNY’s donation operations education, training, and competency framework. This role directs education and training activities in collaboration with department leadership, material function leadership, and subject‑matter experts, ensuring alignment with donor safety, regulatory compliance, workforce readiness, and donation performance outcomes. The position supports the establishment and enforcement of a prescriptive, audit‑ready education and competency system aligned with CMS OPO Conditions for Coverage, OPTN policies, federal and state law, and LiveOnNY’s operational strategy.

• Enterprise Education & Training Strategy

  Direct education and training strategy as a result of collaboration with leadership and subject‑matter experts. Translate regulatory and operational requirements into structured, measurable education and competency frameworks.

• Regulatory Alignment & Compliance Direction

  Oversee education and training components supporting compliance with regulatory bodies including CMS, OPTN, NYS, FDA, OSHA, and other applicable requirements. Ensure training programs are defensible, traceable, auditable, and capable of demonstrating workforce competency during surveys, reviews, and audits.

• Curriculum Architecture & Instructional Governance

  Oversee the design and maintenance of curricula covering onboarding, role‑specific competency, continuing education, remediation, and leadership development. Establish instructional design standards, templates, evaluation methodologies, and documentation requirements.

• Competency Frameworks & Workforce Readiness

  Direct the development and governance of learning pathways and competency frameworks in collaboration with leadership and subject‑matter experts.

• Measurement, Analytics & Performance Monitoring

  Define metrics to evaluate education and training effectiveness, including competency attainment and regulatory readiness indicators. Oversee evaluation methodologies and reporting that demonstrate training effectiveness and compliance support.

• Leadership, Oversight & Team Direction

  Direct, mentor, and evaluate managers and staff within Donation Operations Education and Training. Establish accountability structures and promote a culture of continuous improvement.

• Learning Systems & Infrastructure

  Provide senior‑level oversight of the Learning Management System (LMS) and related learning technologies. Approve learning technology configuration and utilization to support compliance and operational needs.

• Audit, Review & Corrective Action Support

  Maintain education and training documentation in a state of continuous audit readiness. Direct emergency responses to internal and external audit requests and verify completion of training‑related corrective and preventive actions.

Must be available to support a 24/7 operational environment as required. Other duties as directed.

• Required Education and Experience
  • Minimum ten (10) years designing, governing, and directing education and training programs in healthcare or other highly regulated environments.
  • Minimum five (5) years in a senior leadership or director‑level role.
  • Extensive experience overseeing Learning Management Systems (LMS) in support of compliance and workforce readiness.
• Adult Learning & Instructional Expertise
  • Advanced knowledge of adult‑learning theory,…