Case Manager

Overview

Make an Impact. At Well Life Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.

The Case Manager will provide support and service linkages to consumers who reside within the Abbey Manor CR/SRO. Coordinate services and ensure quality care to the consumers. This position may have supervised / unsupervised contact and or conversational interaction with consumers while working in the residences, day treatments and habilitation facilities.

• Provide direct care services to consumers, including planning and implementation of goals and training, which will develop and enhance activities of daily living skills. These include but are not limited to:
• Budgeting
• Grooming
• Nutritional planning
• Use of public transportation/travel training
• Use of community resources/community integration
• Shopping/menu planning
• Housekeeping
• Sexual development/socialization skills
• Physical health maintenance
• Assertiveness/self-advocacy training

Monitor consumer’s progress. Tasks essential to those duties include, but are not limited to: seeing, hearing and observing consumers, performing manual tasks, reading and writing (documentation, lifting, climbing and descending stairs, traveling, boarding and utilize public transportation (bus, subway) use of telephone to make and receive calls.

• Coordinate evacuation and ensure consumers’ safety in emergency situations (i.e., fires, fire drills). Tasks essential to these duties are the ability to exit in emergencies, which may require the ability to climb and descend fire escapes and assist others to do the same.
• Maintain all necessary written documentation including: functional assessments (initialed and updated), medication updates, progress notes, quarterly service plans, completion of progress reports and other assigned paperwork.
• Assist consumers in planning and coordination of recreational/social activities. At times this may require escorting consumers to these activities and/or participate in moderate physical activities as part of this task.
• Maintain the maintenance and updating of all consumer files on a monthly basis.
• Attend all area case management meetings.
• Report and document all incidents to the immediate supervisor and/or the Deputy Director of MHS and complete the incident report within 24 hours.
• Provide crisis intervention, incident reports and follow-up as required.
• Participate in consumer meetings and conduct all 30-day follow-ups on discharged consumers.
• Must be able to transport self to various sites and attend meetings/trainings at various sites that require different travel routes to the worksite.
• Count, add, subtract, and manage money; communicate information with all staff and supervisors verbally and in writing for the purpose of giving instructions, providing feedback and adjusting work practices.
• Complete required trainings (e.g., CPR/First Aid, Medication Supervision, Cultural Competence, CPI, TIP-42, Motivational Interviewing, Suicide Assessment and Prevention) as needed for the position.

• Participate in activities of other staff members in their absence or during periods of staff shortage.
• Represent the agency at meetings and trainings not otherwise specified.
• Maintain a flexible schedule as work locations may change and travel requirements may vary.
• Drive facility vehicle when needed (escort, field trips, etc.).
• Maintain confidentiality at all times.

• Compensation:
  Competitive hourly rate based on experience.
• Robust Benefits:
  Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance:
  Paid time off, holidays, and personal days.
• Wellness Program:
  Free and low-cost gym and wellness access and support.
• Training & Growth:
  Ongoing professional development and career advancement opportunities.
• Meaningful Work:
  Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions.

Well Life Network is one of the region’s most impactful nonprofit human services organizations, serving more than 25,000 individuals each year. Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support. We believe every person deserves dignity, respect, and the opportunity to thrive—and we reflect that in everything we do.

A Bachelor’s Degree preferred with a minimum of 1 year working with homeless, mentally ill chemical abusers or;
An Associates Degree and 2 or more years working with special populations or; A High School Diploma and 3 years experience with special populations.