Manager, Patient Services Compliance & Quality Systems

Company Description

Abb Vie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit  Follow @abbvie on X, Facebook, Instagram, You Tube, Linked In and Tik Tok.

This roleis responsibleforoverseeingandimproving uponestablishedcompliance and quality system processes associated with patient support programs(area of focus will bepatient engagement& contact centers).This person should be familiar with quality management system processes (CAPA, Training, Audits, Metrics and Monitoring) as well aschange management,processmappingand continuous improvement tools.

This role will support theimplementationof

Patient Services Q&C Roadmap.

This role is alsoresponsibletomaintaina culture of excellence to ensure a superior experience for partners and patients that will deliver desired outcomes and enable timely, informed decisions.

RESPONSIBILITES:

• Assist with internal and external audit management for internal, supplier and vendor assessments, helpmaintainstandard audit process and documentation, conduct internal operational audits, and help create audit reporting and metrics.
• Assist with remediation plans forcontrolweaknesses or gaps identified. Responsible for proactivelyidentifyingpotential noncompliance before occurrence.
• Influence key patient service business leads toimplementquality &compliance programs and controls asthe access and reimbursement business compliance SME.
• Develop andmonitorappropriate quality metrics for review bymanagementincluding inputs into the management review process.
  
  Includes the identification and establishmentofcritical key performance indicators/metricsacrossall major areastomonitorthe health ofoursystems.
• Provides oversightforthe development and maintenance of quality programs, systems,processes,and procedures that ensure compliance with policies and that the performance and quality of services conform toestablishedinternal and external standards and guidelines.
• Support the creation of acontinuous improvementculturethat results in simplification and gained efficiencies throughout the business.
• Operate as a key leader in our quality efforts and be the champion ofestablishingthe environment of continuous improvement. Work to integrate the quality system into all that we do, including project management,metrics,and performance review process.
• Stakeholder Management:Build cross-functional relationships toensureend to end quality and manage risk. Responsible for engaging existing Enterprise Excellence partners,identifying new partners, providing awareness to key programs,set expectations, influence decisions, andmaintaingood relationships. Increase awareness and knowledge within the business on quality standards and expectations.
• Liaison and Relationship Building:Builds collaborative relationships. Interacts well with diverse groups across business and technology functions andmaintainsstrong working relationships with internal and external collaborators.
• Culture: Consistently demonstrate Abb Vie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Understand and execute Abb Vie's vision,goals,and strategies. This role hasresponsibilityfor the performance andresultsstrategicallyimportant functions.

• Bachelor's degree in a science related area.
• Work experience in the pharmaceutical industry, patient services and/or access & reimbursement preferred.
• 5+ years of Quality Systemsexperiencewithin the pharmaceuticalindustrywith some leadership experience and a demonstrated understanding of relevant regulations and standard operating procedures.
• This role requires strong organizational, strategic thinking,analytical and reporting skills,and strong understanding of thepatientservices and pharmaceutical business.
• Requires an in-depth understanding of the pharmaceuticalpatientcentricity,customer…