Client Care Coordinator; Cauldwell

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Officials & Managers Bronx, NY, US

2 days ago Requisition

Salary Range: $72,000.00 To $72,000.00 Annually

PRIMARY FUNCTION/

PURPOSE:

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients’ long-term goals at intake, and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure the client’s successful progress towards independent living.

This individual will work with clients at our Cauldwell location in the Bronx, NY.

MINIMUM QUALIFICATIONS:

• Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire or obtain licensure within three (3) months of hire, and have a master’s degree in Social Work from an accredited school of social work
• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred
• Knowledge and experience working with diverse cultures and ethnicities
• Expertise in strengths-based, solution-focused, and family-centered practice
• Experience facilitating groups for adults
• Proficiency in Spanish and/or French a plus
• Excellent written and verbal communication skills
• Excellent interpersonal skills and computer literacy in Microsoft-Office are required

PRIMARY RESPONSIBILITIES:

• Complete a comprehensive bio-psychosocial assessment with each family to understand strengths & service needs
• Provide clear written reports that capture family assessment findings & recommendations
• Assist families that are homeless as they navigate multiple systems & cope with the stressors & anxiety induced by homelessness
• Provide outreach services, crisis intervention, risk assessment, safety planning, & pyscho-education for families
• Prioritize & conduct unit visits to the high-risk families that are in-shelter to coordinate safety planning efforts in the household
• Prepare children & parents to accept services
• Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of the family
• Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community–based services as needed
• Serve as agency/program liaison between government agencies, community–based organizations, and/or groups
• Improve access to mental health services for families in-shelter by facilitating in person or telehealth services
• Enhance delivery & coordination of mental health & related services
• Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service
• Confer and consult with professional & technical personnel in implementing a multidisciplinary approach to client care & well-being
• Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (short counseling & brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) & follow-up
• Promote in-person or telehealth usage by utilizing H+H Express Care & other telehealth service utilization services via other hospitals & mental health providers of the client’s choice
• Utilize DHS Referral Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand off when possible
• Follow up on referral provided to the client: confirm the client was able to attend, how the session went, and address any concerns or questions the client might have; if a client did not attend assist with rescheduling & addressing any barriers
• Utilize…