Zero Balance Supervisor, Denials

Enable Comp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human‑in‑the‑loop integration, Enable Comp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out‑of‑State Medicaid claims as well as denials for all payer classes.

By partnering with clients to supercharge the reimbursement process, Enable Comp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data‑rich performance management. Enable Comp is a multi‑year recipient the Top Workplaces award and was recognized as Black Book’s #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc.

5000 list of the fastest‑growing private companies in the United States for the last eleven years.

The Zero Balance Supervisor is responsible for leading and overseeing Zero Balance. Reviews operations focused on identifying and recovering hospital claims that have been deemed “zero balance” and closed by client hospitals. This role requires deep knowledge of hospital reimbursement, coding, and payer behavior, as well as the ability to identify recovery opportunities across large, complex claim inventories. The Supervisor serves as both a people leader and a subject matter expert, ensuring operational excellence, client satisfaction, and measurable financial results.

• Provide daily supervision, coaching, and support to assigned Zero Balance team members.
• Manage the full employee lifecycle, including hiring, onboarding, training, performance management, and corrective action.
• Prepare and deliver performance evaluations and account reviews in partnership with Department Leadership.
• Train and mentor staff, including new hires, with a focus on accuracy, payer strategy, and zero balance recovery best practices.
• Perform quality control reviews to ensure due diligence, compliance, and workflow adherence.
• Identify and pursue recovery opportunities within large inventories of zero balance hospital claims.
• Analyze and evaluate claim payments using Enable Comp proprietary systems, tools, and payer documentation to determine compliance with contractual reimbursement.
• Prepare and submit initial bill packets and appeal letters using Enable Comp systems and tools.
• Conduct timely and thorough follow‑up with insurance companies to drive correct reimbursement.
• Research, request, and compile medical records, implant invoices, and other supporting documentation required for claim resolution.
• Apply coding knowledge (CPT, ICD‑10, modifiers) to support claim accuracy, appeal success, and recovery strategy.
• Serve as the primary escalation point for team members issues related to access and roadblocks impacting claim resolution.
• Manage internal coordination, communication, and messaging related to external client requests and reported issues.
• Facilitate internal meetings to address client concerns, process improvements, and operational challenges.
• Communicate directly with clients regarding system access, documentation requests, payment research, training coordination, and related topics.
• Partner with Managers to prioritize daily work and ensure alignment with operational goals.
• Collaborate with Data Analytics to research and resolve claim, payment, and data import issues.
• Work closely with Data and Product teams to investigate calculation issues and support special projects.
• Support departmental and enterprise operational initiatives through cross‑team collaboration.

• High School Diploma or GED required. Associates or Bachelor’s Degree a plus.
• 5+ years’ experience in healthcare field working in zero balance…