Assistive Technology Manager

The Assistive Technology Manager is responsible for the day-to-day operations of the Upstate Caring Partners Assistive Technology Program office including customer service, data management and equipment maintenance to ensure meeting measurable outcomes within the mandatory parameters outlined by the NY State Justice Center and the NY State Adult Career & Continuing Education Vocational Rehabilitation program.

This individual will evaluate and determine the need for assistive/rehabilitation technology services to mitigate the impact of the individual’s functional limitations, to enhance the capacity to participate in Vocational Rehabilitation services, and achieve the Individualized Plan for Employment (IPE) employment outcome.

The Assistive Technology Manager will provide instruction to an individual on how to use the assistive technology/rehabilitation technology device(s) or service(s). The intended outcome is that the individual, upon completion of the training, will be able to effectively utilize the device(s) or service(s) to achieve their employment goal.

• Responsible for overseeing day-to-day customer service including in office and outreach activities.
• Establish and maintain a professional relationship with multiple outside agencies and service providers including local Early Intervention officials.
• Responsible for completing evaluation and training reports.
• Maintain accurate records of customer contacts, assistive technology evaluation and training services, and mailings.
• Implement follow-up procedures and customer satisfaction surveys.
• Ensure maintenance, cleaning and tracking of equipment; including obtaining supplies necessary for equipment maintenance.
• Ensure safety of adaptive equipment prior to loaning.
• Develop and implement quality and efficiency procedures.
• Act as the primary contact person for volunteers within the program and coordinate marketing activities.
• Conduct presentations to individuals, groups, students and professional organizations on assistive technology and TRAID services.

• Bachelors Degree in Human Services or related field.
• Strong knowledge of a variety of assistive technology devices and delivery of rehabilitation technology services.
• Travel is required. Must have a valid NYS Driver’s License
• Mechanical ability to troubleshoot, clean and repair equipment.

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

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