AOT Care Coordinator Supervisor

Essen Health Care is a growing community healthcare network that provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients;

all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities.

Our Community Services teams create and sustain relationships with community organizations and agencies and health plans.

Essen health is committed to delivering quality care coordination for all patients. Through that end, Essen Health, recently received designation as ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Furthermore, Essen has won several awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize its technology innovations.

The Care Coordinator Supervisor is responsible for the team’s work performance, which includes but is not limited to addressing service gaps, monitoring service delivery as prescribed in the CMA manual and OMH standards and providing feedback and guidance to staff concerning members' immediate health and social needs. Under the supervision of the General Manager, the incumbent will perform quality reviews of randomly selected records and share results with the staff resulting in best practice.

The Care Coordinator Supervisor is administratively responsible for ensuring program compliance based on lead health home and HH+/AOT standards, ensuring timely submission of AOT reports and program documents (assessments, reassessments, service plans, encounter notes, visit requirements), completing audit reviews on all cores, encounters, assessments, reassessments, and billing, and maintaining a feedback loop on all QI efforts; performing individual and weekly clinical supervision to the care coordinators;

assist care coordinators with all crisis response. During crisis response, co-leadings in person visit the members’ residence to properly assess and evaluate environmental conditions.

Reports to:

General Manager/Associate Director