Care Coordinator - W 82nd

Overview

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our W 82nd st location.

Care Coordinators are responsible for supporting patient care by making patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile.

Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

• Support patient care by making patients feel welcomed and valued and manage the flow of appointments.
• Respond to all phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience and greet all patients entering the clinic with a smile.
• Deliver 5-star customer service and contribute to a collaborative, community-oriented environment.

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

• We know that exceptional patient service can only be achieved when our team is well cared for.
• We strive to create an environment that supports career growth while providing flexibility and time to be a human being. Further benefits include:
• One Medical paid membership. Learn more at
• Mental health benefits including paid time off and support services through Journey Live & employer sponsored EAP program.
• Medical, Dental, Vision Benefits, Commuter FSA Plan.
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health.
• Commuter FSA Plans – pretax savings plans for travel to and from work.
• Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
• Company events:
  Annual Summer Picnic and Holiday Awards Celebration.

• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use computer keyboard 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on computer screen.
• The ability to sit, stand, and walk for extended periods of time.
• Occasionally lift 10 pounds floor to waist.

$18 - $18 an hour

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities.

Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more.

Learn more about Spear’s history of excellence at