Assistant Program Director

Location: New York

** New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.*
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* Position Overview:

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* ** Assistant Program Director
** and help lead the future of mental health crisis care! In this high-impact role, you’ll partner with the AVP to drive innovation, strengthen partnerships, and elevate the reach of our 988 Programs. You’ll take the lead in coordinating transformative peer support and follow-up services — ensuring that every person in crisis receives the compassionate, life-changing help they deserve.
* Strong knowledge of New York City’s geography/demographic, including its boroughs, neighborhoods, and local community structures.
* Familiarity with community dynamics and borough-specific resources to ensure high-quality, relevant, and cohesive support for the communities we serve.
* Knowledge of health and behavioral health care system nationwide and globally, a plus.
* Experience and knowledge of contact center operations
* Ability to work with senior-level executives, key policy makers, decision makers, and influencers.
* Courteous and professional manner.
* Excellent problem-solving skills.
* Superior ability to communicate information both written and verbally, to employees/ customers/ clients clearly, accurately, and completely.
* Documentation and report writing skills, including policies and procedures, management reports, etc.
* Effective time management and good organizational and interpersonal skills.
* Ability to work well in a high-pressure and fast-past environment.
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