Optometric Assistant Part Time - EVW Job New York New York USA,Healthcare

Location: New York

Summary

The Clinical Specialist/Optometric Assistant primarily ensures a great patient experience by preparing patients for onsite and/or remote examinations, completing pre‑exam diagnostic tests, and explaining each step of the process. The Specialist acts as a liaison between patients and optometrists, participating in the initial steps of a patient’s journey.

Pay Class: Part Time, 0 – 19 hours

Pay Rate: $18 to $27 per hour

Essential Responsibilities

Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.

Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.

For patients with remote appointments, assist patients through the remote eye exam process, including:

Pre‑testing and specialty testing and accurately documenting results in EMR.
Initiate remote technician and remote doctor video conferencing.
Assist remote doctor and remote technician to complete additional testing required for a remote exam.

After exam completion transition the patient to a retail associate, conveying the doctor’s recommendations to the associate.

Have a strong understanding of MVC plans and articulate plan benefits to patients.

Preauthorize insurance in accordance with standard operating procedures.

In partnership with retail associates, schedule appointments and manage exam books per company guidelines, including contacting no‑shows and cancellations.

Maintain patient flow to allow for doctor effectiveness.

Answer patients’ clinical questions in person and over the telephone, triage ocular emergencies, and schedule annual eye exams.

Maintain complete and accurate patient records per company standards.

Instruct patients on insertion, removal, cleaning, care, and proper handling of contact lenses.

Place diagnostic contact lens orders and notify patients when lenses are available for dispensing.

Have a working knowledge of contact lens brands and parameters; accurately pull contact lens trials when requested by the doctor.

Ensure a clean and healthy environment for patients by maintaining doctor equipment and clinical supplies, and ensuring equipment is covered nightly.

Participate in specialized training of all responsibilities and complete required clinical certifications.

Work flexible schedules to meet changing business demands, including traveling to other locations.

Education/Experience

One (1) year of related experience.
Optical or healthcare background preferred.
Medical office/business professionalism required.
High school diploma, GED, or equivalent related job experience.
Training provided.

Behavioral Characteristics

Patient advocate.
Excellent customer service skills.
Ability to initiate immediate interaction, coordination, and collaboration with patients and team members.
Very detail oriented and well organized.
Ability to communicate clearly and effectively with associates and patients.
Work under stress with interruptions and deadlines.
Energetic and self‑motivated.
Team player.
Excellent problem‑solving ability.
Ability to multitask.
Exhibit empathy in all interactions.
Ability to read, analyze, and interpret insurance forms.
Follow procedures and instructions.
Read English.
Operate and enter data into electronic software platforms efficiently and accurately.

Essential Responsibilities related to Physical Demands/Work Environment

Work within store locations, using computers, tablets, and pre‑testing instruments. Responsibilities include standing, walking, sitting, reaching above shoulder level, handling and manipulating small objects, and occasionally lifting or moving items up to 20 pounds. The noise level in the location is moderate. The role may require travel between stores.

HIPAA & Security Requirements

All associates must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regarding disclosures of protected health information (PHI). Associates may have access to covered information, cardholder data, or other confidential customer information, which must be protected at all…


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