Patient Services Associate​/Radiology – Brooklyn

Position Summary

We have an exciting opportunity to join our team as a Patient Services Associate/Radiology – Brooklyn. In this role, the successful candidate performs diversified duties in the patient access departments. Duties will vary depending on the needs of the work in the specific area. Duties include but are not limited to: coordinating registration and ED unit clerk functions, triaging and reviewing daily work to ensure prioritization and minimal backlog, insurance verification, financial assistance assessment, billing and follow-up activities.

• Complies with HIPAA, OSHA, JCAHO, NYU policies and procedures

• Admitting Office:

  • 1. Performs registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required. Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner.

  • 2. Ability to accurately change names, change patient types and transfer patients

  • 3. Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly

  • 4. Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area

  • 5. Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis

  • 6. Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis

  • 7. Answers questions and provides information regarding the medical center’s policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid information

  • 8. Interprets hospital regulations to patients

  • 9. Makes decisions to facilitate departmental workflow in presence or absence of supervisor

  • 10. When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of notice

  • 11. Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner

  • 12. Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner

  • 13. Prepares admission folders, print reports, census and schedules

• Insurance Verification :

  • 1. Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.

  • 2. Ability to add insurance accurately

  • 3. Screens patients to determine eligibility for Medicaid and refers accounts accordingly

  • 4. Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis

  • 5. Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.

  • 6. Prepares admission folders, pulls discharge folders and files accounts daily

  • 7. Reviews and completes MSPs as required

  • 8. Coordinates the daily workflow to ensure that accounts are completed timely and accurately

• Emergency Department:

  • 1. Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required.

  • 2. Ability to accurately change names, change patient types and transfer patients

  • 3. Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labels.

  • 4. Screens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid Area

  • 5. Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly

  • 6. Verifies insurance and obtains EMEVS authorization for all Medicaid patients and updates account

  • 7. Completes inpatient admissions for patients admitted through the ED timely and accurately. This includes securing missing information, procuring bed assignment and updating computer system

  • 8. Tracks patients in the ED

  • 9. Enters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactorily manner

  • 10. Answers phones in a timely manner, refers calls and pages appropriate parties.

  • 11. Answers questions and provides information…