Front Desk Lead

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Job Description

As a Front Desk Lead, you will tackle a wide variety of interesting challenges and uncover key insights that will drive positive outcomes for our patients. This position is open for our Manhattan Restorative Health Sciences office in Midtown East.

Responsibilities:

• Warmly and professionally greet patients, visitors, and vendors
• Perform administrative and clerical support tasks such as printing, copying, scanning, and faxing documents as needed
• Maintain accurate patient profiles in our Electronic Health Record system
• Efficiently manage an integrated appointment schedule for multiple providers, patients, and appointment types
• Verify and manage patient payments, according to practice policy
• Maintain a clean and organized front desk area and organize supplies as needed
• Collaborate with the clinical team to ensure a smooth workflow and exceptional patient care
• Travel between Bronx and Manhattan locations as needed

Qualifications:

• High School Diploma or equivalent;
  Associate's degree preferred
• 2-4 years experience as a receptionist or in a similar customer-facing role (hospitality backgrounds encouraged)
• Energetic, challenge-driven, personable, responsible, with a professional demeanor
• Outstanding communication and interpersonal skills, committed to excellent customer service for a diverse patient population
• Detail-oriented and able to maintain grace under pressure in fast-paced environments
• Proficient in computer/software use
• Dependable and punctual
• Spanish speaking preferred

Benefits:

• Salary range: $21-25 per hour
• 7 paid company holidays, 1 floating holiday
• 10 sick/personal days
• Company-sponsored professional development training
• Health and wellness culture with high-performing colleagues

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All qualified applicants will receive consideration without regard to age, sex, sexual orientation, gender identity, national origin, race, religion, disability, veteran status, or other legally protected categories.

Company Description

Our team of award-winning physicians and specialists develop innovative 'body and mind' treatments and advance impactful medical research.

• Mid-Senior level

• Full-time

• Administrative

• Medical Practices