Optician; FGP * Manhattan NY

Optician (FGP) - Manhattan, Ophthalmology

Allied Health → Allied Health/Other

New York, NY

Full-Time/Regular

NYU Grossman School of Medicine is one of the nation's top‑ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.

At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary: We have an exciting opportunity to join our team as a Optician (FGP)
* Manhattan *. In this role, the successful candidate, the FGP Licensed Optician (multiple locations) will play a crucial role in providing exceptional eye care services to NYU Langone Health patients across Manhattan and Brooklyn. We are expanding our optical retail business to serve our growing patient population, and we are looking for a skilled and experienced licensed optician to be a part of this exciting growth story.

This role will be responsible for assisting customers in selecting and fitting eyeglasses and contact lenses, providing guidance on frame styles and lens options, and promoting an exceptional patient experience in high‑volume ambulatory settings.

Job Responsibilities:

• Engage and create a personalized experience with each patient to select eyeglasses and contact lenses based on their prescriptions and personal preferences
• Use your expertise to explain prescription terminology and product offerings to customers
• Educate patients on lens options, including materials, coatings and tints
• Take and record accurate measurements, adjust and fit eyewear and execute details with accuracy
• Check that all finished eyewear meets our optical standards, as well as patient requirements and requests
• Adjust, repair and clean eyewear to ensure optimal comfort and functionality
• Collaborate with the Optometrists and Ophthalmologists to ensure seamless patient care
• Maintain accurate records of customer prescriptions, orders, and payments
• Perform daily operations including processing sales transactions, ordering lenses, processing insurance orders, business and CRM functions
• Ensure cases and displays are properly maintained and stocked
• Conduct inventory and cycle counts
• Effectively execute marketing and promotions to increase sales and brand awareness for NYU Langone Health’s optical retail stores
• Stay up to date with the latest trends in eyewear fashion and technology
• Ability to assist where needed at NYU Langone optical retail locations
• Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off)
• Other responsibilities as assigned

Minimum Qualifications:

• Previous experience as a licensed optician; minimum 3 years
• NYS Ophthalmic Dispenser license required
• Excellent customer service skills with the ability to build rapport with patients
• Strong knowledge of optical anatomy, lens materials, and frame styles
• Vendor and inventory management experience
• Must be able to develop, track, and achieve sales goals
• Detail‑oriented with strong organizational skills
• Proficient in using optical retail management systems
• Knowledge of insurance and vision plans and comfortable working with an EHR system
• A clear, effective, and professional communicator breaking down technical terms for patients to easily understand
• Knowledge of current and emerging optical market

Preferred Qualifications:

• Knowledge of contact lens and fittings
• Knowledge of ophthalmic testing (Auto Refraction, Eye Pressure, Visual Acuity, and Fundus Photo) to assist an ophthalmologist
• Individual able to multitask and work in a fast‑paced environment
• Must be organized and pay close attention to detail
• Qualified candidates must be able to effectively communicate with…