PublicCommunicationsAssociate

Location: New York

About Us

We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care.

The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties;
Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
Overview

Acts as receptionist at the Patient Information desk, greeting and directing staff, visitors, and general public and providing information about patients (e.g., location, status).

Responsibilities

• Uses the hospital's computerized patient information system, to look up data on patients (e.g., room number, telephone number, patient status) as requested by staff, visitors, callers. Uses daily computer printout of patient population as needed (e.g., if computer system is down).
• Directs visitors, staff, other patients to appropriate hospital areas as required.
• Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily from mail room; familiarizes self with contents so that accurate information may be given to callers.
• Helps patients get telephones turned on or off, by contacting telephone operators; pages administrators as needed.
• Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out of state numbers as appropriate.
• Provides paging services; overhead, beepers, fire alerts, codes, traumas, and disasters.
• Monitors oxygen gas and other alarms located in public communications areas; reports sounding alarms to appropriate department or person.
• Takes messages after 5PM, weekend, and holidays, from the emergency engineering/housekeeping number to report problem to appropriate department.
• Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
• When fire alarms sound, determines location from the alarm, pages appropriate area, and calls fire department.
• Maintains departmental logs, recording long-distance calls, fire alarms, unusual situations ("Trouble log”), etc.
• Assists in training new telephone room personnel by answering questions, explaining system.
• Adheres to established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

Qualifications

Education:

High School Diploma or equivalency preferred.

Experience:

1 year of experience in customer service or extensive public contact preferred.

Skills:

Good oral communication skills.

Good interpersonal skills.

Speaks, reads and writes English to the extent required by the position; knowledge of a second language helpful.

Pay Range

USD $28.83 - USD $29.41 /Hr.
Equal Employment Opportunity Employer

Maimonides Medical Center (MMC) is an equal opportunity employer. #J-18808-Ljbffr