Client Care Coordinator - ICM

Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts!

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.

Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

POSITION SUMMARY

Reporting to the Clinical Supervisor, the Client Care Coordinator will provide community-based support to clients in their neighborhood or preferred location throughout NYC. Clients receiving community based engagement will meet the program’s eligibility criteria of high risk or high need and require a support team to meet with them where they’re at to facilitate early intervention. The Client Care Coordinator is an integral part of the Clinical Services Department with Queens Supervised Release, which strives to support clients in improving behavioral health, promotes recovery and rehabilitation, and provides the highest quality care and support in a responsive and effective manner to high needs and high-risk clients who can be served in the community by creating new opportunities for success.

PRIMARY RESPONSIBILITIES

• Coordinating care, treatment and services within multiple health care systems including public health insurance and Medicaid entitlements.
• Creates proactive care plans with a supportive community-based team for mental health and substance abuse services as well as overall physical health concerns.
• Assist clients in securing medical care, entitlement and other community support that promote integrated physical and mental health, safety, well-being, and recovery.
• Communicates with client, client caregivers, and/or families (if applicable). Educates clients about condition management, monitor overall progress and help them contact specialists to support implementation of treatment plans.
• Persistent engagement and continued observation to help assess client’s improvements and/or ongoing needs or behavior.
• Maintain accurate and timely progress notes using best practices for records retention, confidentiality, and document storage.
• Collaborate with external stakeholders, especially hospitals and primary care physicians to achieve consistent and progressive engagement and continued well-being.
• Provide support using strengths-based, recovery-oriented, trauma-informed, and culturally sensitive practices.
• Ensures continuity of care during active supervision and post program participation.

REQUIRED SKILLS

Organization and Critical Thinking Skills

• Highly organized with the ability to prioritize and balance multiple tasks and work effectively in a deadline-driven environment.
• Must be able to work independently and carry-out directives with minimal supervision.
• Approaches daily work with a solution-driven attitude and a willingness to take a hands-on approach to resolving challenges.
• Uses critical thinking, common sense, and creativity to find solutions and alternative options.
• Supports the development and implementation of standard operating procedures; suggesting improvements or modifications as needed.

Communication and Interpersonal Skills

• Demonstrated ability to handle client engagement, feedback, questions and complaints with tact and professionalism.
• Interacts with a confident and approachable demeanor.
• Clear and concise written communications designed to inform or instruct.
• Ability to work effectively with a…