Director of Quality Assurance and Compliance

Director of Quality Assurance and Compliance

About Daybreak Independent Services, Inc.

In 2010, Daybreak Independent Services opened its doors for individuals with developmental disabilities to learn and apply their skills in a traditional work setting. Since then, Daybreak has expanded its mission to multiple locations adding both people and additional services. DBIS serves hundreds of New Yorkers living with developmental disabilities.

Partnerships with local businesses like Stew Leonard, TJ Maxx, and Marshalls have allowed the vision to grow exponentially. In addition, taking on residential programs has allowed us to serve those that need round-the-clock supervision.

It's only the beginning. As we change lives every day, we change in the process. So the work continues, and we look forward to what lies ahead.

Job Title: Director of Quality Assurance and Compliance

Reports To: CEO/Chief Operating Officer

FLSA Status: Exempt

Shift : 9:00 am - 5:00 pm
Salary: 100 – 110K annual

Supervises: QA staff, and sometimes Investigator

The Director of QA / Compliance & Training ensures that the agency maintains full compliance with all applicable federal, state, and local regulations (including OPWDD, Medicaid, and HCBS standards). This role leads the design, implementation, and oversight of quality assurance initiatives, staff training programs, risk management, and survey readiness across all programs (residential, day habilitation, community habilitation, clinical, Intake, QIDP, and employment services).

Key Responsibilities:

Quality Assurance & Compliance

• Develop, implement, and maintain a robust Quality Assurance program to monitor service delivery and adherence to regulations.
• Conduct regular audits of residential, day, and community programs, including documentation, Life Plans, incident reporting, and medication administration.
• Ensure agency-wide readiness for OPWDD, Medicaid, and other regulatory surveys.
• Oversee the preparation and response to internal and external audits, including corrective action plans.
• Maintain up-to-date knowledge of federal, state, and local regulations affecting I/DD services.
• Track trends in incidents, service gaps, or non-compliance and recommend corrective strategies.

Training & Staff Development

• Develop and oversee staff training programs to ensure competence in regulatory compliance, quality assurance, and program-specific skills.
• Deliver or coordinate training in areas such as incident management, safeguarding, documentation, Life Plan implementation, and program-specific procedures.
• Monitor staff certifications and compliance with required trainings.
• Evaluate the effectiveness of training programs and implement improvements as needed.

Leadership & Management

• Supervise QA and compliance staff, providing guidance, coaching, and performance evaluations.
• Serve as a key member of the agency’s leadership team, collaborating with program directors, clinical staff, and administrative leadership.
• Promote a culture of continuous quality improvement, compliance, and person-centered care.
• Prepare and present reports on QA and compliance metrics to leadership and the Board of Directors.

Survey & Accreditation Readiness

• Lead the agency through internal mock surveys, ensuring programs are fully prepared for state inspections.
• Develop and maintain survey readiness toolkits, scoring sheets, and corrective action plans.
• Coordinate annual compliance work plans and internal audit schedules.
• Review and monitor incident reports, investigate trends, and recommend preventive measures.
• Oversee reporting of serious incidents to appropriate authorities in a timely manner.
• Collaborate with program leadership to ensure risk mitigation strategies are implemented effectively.

Qualifications:

• Bachelor’s degree in Human Services, Healthcare Administration, Nursing, Social Work, or related field (Master’s preferred).
• Minimum 5–7 years’ experience in QA, compliance, or program management in the I/DD or healthcare field.
• Demonstrated knowledge of OPWDD, Medicaid, HCBS, and other applicable regulations.
• Strong leadership, organizational, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to interpret and…