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Youth Care Professional III - Special Services

Job in City of Rochester, New York, USA
Listing for: Hillside Family of Agencies
Full Time position
Listed on 2025-12-01
Job specializations:
  • Healthcare
    Mental Health
  • Social Work
    Mental Health
Job Description & How to Apply Below
Location: City of Rochester

Youth Care Professional III - Special Services

Join to apply for the Youth Care Professional III - Special Services role at Hillside Family of Agencies

WE ARE OFFERING A $1,000 SIGN ON BONUS FOR YOUTH CARE PROFESSIONAL POSITIONS!

Job Summary
The Youth Care Professional III delivers relationship-based, competence centered, and trauma informed solutions to youth and families to help them reach their full potential. This position mentors and trains Youth Care Professional I and II staff, and performs shift charge responsibilities. The Youth Care Professional III functions with independence and can be depended upon for resolution of more complex issues.

Essential Job Functions
  • Engage youth and families in trust-based, productive relationships to help them prepare for transitions, interact in the community, and promote respect and independence.
  • Develop and execute treatment and behavior management plans designed to assist youth and their families to achieve their goals and objectives.
  • Manage youth and family activities, within an individual or group dynamic.
  • Supervise youth receiving services according to established program standards.
  • Maintain a clean and welcoming living environment where youth are encouraged to learn and practice daily living skills such as household chores and laundry.
  • Respond appropriately to resident emergency and safety issues/situations in compliance with agency and regulatory mandated reporting protocols.
  • Recognize and address dysregulated youth behavior and demonstrate proficiency in behavior management, the use of crisis de-escalation/intervention techniques and physical interventions (holds) when needed consistent with Therapeutic Crisis Intervention (TCI) protocols.
  • Mentor and train Youth Care Professional I and II staff.
  • Maintain a thorough awareness of all procedures relating to emergencies.
  • Complete and maintain documentation in medical record system and daily logs to meet program requirements.
  • Oversee the paperwork of staff.
  • Provide life skills and social skills training for youth and families.
  • Serve as an adult role model for youth and families in all behaviors including communication, hygiene, appearance, management of self, response to stress and challenges, and positive relationships with others.
  • Manage special team projects.
  • Perform a wide variety of support tasks including transportation, as required.
  • Perform shift charge responsibilities.
  • While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education & Experience
  • High School Diploma or GED required
  • Minimum 18 months’ work experience in residential care environment required
Special Requirements
  • CPR certification required or obtained within 60 days of hire.
  • Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.
Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, the following occupational competencies must be demonstrated:

  • Demonstrate the emotional competence and good judgment required to build productive, engaged children, youth, staff and family relationships while implementing required rules, expectations and routines.
  • Ability to complete all required documentation in timely fashion according to established policies and regulations. This is an essential function in order to facilitate the efficient and effective flow of information necessary for the program to be effectively managed and outcomes optimized.
  • Ability to recognize and address escalating and dysregulated youth behavior and utilizing training provided in behavior management and Therapeutic Crisis Intervention (TCI) including the use of physical interventions (holds).
  • Demonstrate problem-solving and conflict resolution skills with self and others.
  • Ability to meet the highest standard for ethical and professional conduct towards all.
Physical Demands & Work Environment

The physical demands described here are representative of…

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