Assistant Clinic Manager - RN

STGi is currently seeking an Assistant Clinic Manager-RN to provide services at our Community Based Outpatient Clinic.

The primary purpose of this position is to collaborate with the Clinic Manager and/or Project Manager’s assigned clinic in serving as the Patient Relations Specialist, who represents the interest of the Veteran patients in all areas of the clinic and coordinate care with the Medical Center and Stakeholders. The position requires an understanding of the programs, processes and procedures of the clinic and relationships of various services.

The position is directly linked to Customer Service and Performance Excellence program initiatives. The general duties of the Assistant Clinic Manager are to support the Clinic Manager in the day-to-day activities of the clinic.

• Collaborate with manager for managerial duties related to organization, leadership, and delegation of tasks, critical thinking and prioritizing competing actions/activities.
• Assist in the completion and submission of all mandatory reports, QC logs, metrics and any other data.
• Assist with staff performance issues and staff conflict.
• Assist with leading monthly staff meetings and daily huddles.
• Assist with staff and workplace to ensure a constant state of readiness for any announced or unannounced inspections/surveys e.g. Joint Commission, VAMC EOC, CBOC Operations Manager, etc.
• Demonstrate and utilize the basic principles of team building to create a positive work environment.
• Ensure all STGi and VA policies and procedures related to CBOC operations are implemented and enforced.
• Ensure compliance with all state and federal statutes and regulations e.g. OSHA, CDC, Joint Commission.
• Ensure compliance with all contract performance measures.
• Ensure all staff are compliant with completing all encounter forms on the day of the patient’s visit, but no longer than 24 hours later.
• Demonstrate, understand and utilize appropriate methods in communicating with staff, STGi, VAMC and all other subcontractors.
• Provide primary and preventive medical care to meet the needs (physical, mental, and emotional) of patients under a limited scope of Current Procedural Terminology (CPT) code and within his/her skills and training.
• Maintain universal precautions and infection control practices.
• Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.
• Perform, under the Primary Care Provider's and STGi Program Manager’s supervision, administrative and clerical duties.
• Assist in the monitoring of patient flow, scheduling, access, wait times, and daily patient satisfaction.
• Participate in staff development programs and Performance Excellence.
• Participate in the ongoing Performance Improvement Program between STGi and the VAMC.
• Oversee validation of billable roster, ensuring this is validated and returned timely to the COR per contract requirements.