Call Center​/MAT Support Staff Coordinator-Intake Specialist

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Full-time - NC Professional. Brentwood, NY, US

30+ days ago Requisition

Salary Range: $53,000.00 To $60,000.00 Annually

Exciting! High-energy!! Rewarding!!!

Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training and tools to build healthy lives. Our mission is to inspire individuals and families to achieve a life of unlimited potential by developing and delivering the highest quality evidence-based behavioral health services and training.

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Outreach is seeking a qualified candidate for the position of Part Time Intake Counselor to work in our Centralized Calling/Medication Assisted Treatment (MAT) Hub located in Brentwood, Long Island. The Intake Counselor is responsible for managing initial admissions assessments and intakes, level of care determinations, transfers and referrals to the appropriate treatment modality. Critical to this will be the ensuring that prospective clients are engaged expeditiously, connected to MAT quickly, if appropriate, and provided with warm handoffs for ongoing care.

The Intake Counselor also ensures that client admissions comply with the specific standards of contracting agencies and the requirements of governmental regulatory bodies.

What You Will Do:

• Monitors the assessment and intake process to ensure that appropriate level of care determination is being made, that applicants are being properly engaged, and that admissions and referrals are being implemented in a manner consistent with regulatory and clinical standards of care.
• Facilitates communication, in conjunction with the Administrative Coordinator, between program locations to ensure client access to a prescriber within 24 hours for those in need of MAT.
• Utilizes Motivational Interviewing (MI) and supervises other intake workers at the Hub in MI to engage prospective clients in the treatment process.
• Identifies and assists in problem solving with management any issues impacting open access, connection to MAT services and/or client engagement in care.
• Works with the Administrative Coordinator to ensure the smooth onsite operation of the MAT Hub, managing the flow of clients related to open access.
• Maintains compliance with Agency Standards of access to care and provides expedited intake services, where indicated.
• Maintains appropriate contact with referral and regulatory agencies to report on client progress, if appropriate, and matters of compliance and to ensure a continuing flow of referrals.
• Works with staff to appropriately use Search Treatment to connect individuals to services that Outreach does not provide.
• Serves as a liaison to AHN/RHS for referrals from other providers through Search Treatment.
• Screens prospective clients for social determinants of health and other needs, such as medical care, psychiatric or vocational referrals, and other client identified barriers to treatment, through the use of in house case management or peers.
• Maintains relationship with appropriate outside agencies to stay informed of advances in client treatment, changes in the field and to represent Outreach to these agencies.
• Provides direct clinical services (assessment, individual, group, family counseling, crisis intervention, toxicology testing), as needed.
• Exercises due diligence in the delivery of quality care in line with agency Medicaid Compliance Plan and systems of accountability.
• Insures communication through the compliance officer and/or the supervisory structure of any violation of non-compliance with the agency’s Medicaid compliance plan and personnel policy and procedure.

Who You Are:

• LCSW-R, LCSW, LMSW, LMHC or CASAC required, with 2-3 years of experience in substance abuse disorder treatment
• Extensive knowledge of community resources available to clients who are diagnosed with substance use disorders and mental…