Referral Specialist Watertown Cardiology

Referral Specialist – Watertown Cardiology

Employment Type:

Full time

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:
To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:
In the spirit of good stewardship, we heal by practicing justice in fostering right relationships to promote the common good; reverence in honoring the dignity of every person; excellence in expecting the best of ourselves and others; integrity in being faithful to who we say we are.

• Obtain insurance authorization from patients’ insurance companies (by phone, fax, or online).
• Coordinate patient referrals to specialists as requested by providers.
• Enter and maintain accurate, comprehensive data entry of all referrals into the database.
• Verify all pertinent documentation has been provided for the type of referral requested.
• Assemble information concerning patient clinical background and referral needs; provide appropriate clinical information to specialists per referral guidelines.
• Call patients with appointment information and document all stages of the referral in the appropriate database or in writing.
• Demonstrate adaptability and accept change in a positive manner.
• Keep current with corporate communications (email, internal network such as Pulse, SJEN, etc.).
• Present and ready for work in the designated area at assigned time and dressed in appropriate work attire.
• Assist other staff members upon completion of assigned duties.
• Understand and adhere to all departmental policies and procedures.
• Complete and maintain all required training relative to the job function.
• Exemplify a strong adherence to the professional code of conduct.
• Maintain a professional and positive attitude and demonstrate supportive, understanding behavior when in contact with patients, providers, and employees.
• Follow all HIPAA and OSHA policies and adhere to procedures set forth in the St. Joseph’s Physicians employee handbook.
• Assist providers as part of the practice care team, participate in daily team huddles or periodic meetings, and engage in quality improvement initiatives.
• Perform other duties and responsibilities as required or requested.

• Knowledge of practice management computer systems (e.g., EPIC).
• Ability to work independently and as part of a team.
• Knowledge of general office machines and telephone system.
• Familiarity with identification of medical documents.
• Ability to work well under pressure and within tight deadlines.
• Ability to multitask and adapt to shifting priorities.
• Maintain high degree of discretion when handling confidential information.
• Detail oriented.

High School diploma or equivalent. Experience in an office environment and/or health care setting is helpful.

• Sedentary work – majority of time sitting.
• Repetitive motion of hands, fingers, and wrists.

Category II – Normal routine involves no exposure to blood, body fluid, or tissue, but exposure or potential for exposure may occur.

Pay Range: $19.50–$27.85 (dependent on experience and location).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.