Specialty Associate -NYU Langone Ambulatory Care - Garden

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital-Long Island, and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube and Instagram.

We have an exciting opportunity to join our team as a Specialty Associate, EPIC - Garden City.

In this role, the successful candidate is responsible for scheduling appointments for surgical, infusion, and complex specialized procedures. Obtains pre-authorizations/certifications for procedures as appropriate. Assists with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the hospital. May provide assistance to less senior staff and cover the front-desk as needed.

• Maintains cooperative and professional relationships with physicians, nurses, office and clinical staff. Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
• May assist, provide guidance and/or train less senior staff with completing intake related duties.
• Provides front desk coverage as needed.
• Performs other duties as assigned.
• Maintains physician patient schedule, patient procedure schedules, appointment calendar and Operating Room schedule. Responsible for scheduling appointments for surgery, infusion, and complex specialized procedures.
• Responsible for pre-authorizations and certifications of surgical and infusion procedures. Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor's attention.
• Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor. Follows instructions given by supervisor and prepares information neatly.
• Prepares memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. May maintain routine calendar, assist in basic preparing for conferences and related duties.
• Responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner. Schedules appointments for visits, procedures and follow-ups. Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage.
• Post patient-appointment coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage, in compliance with physician directives. Collaborates with other areas as well as insurance providers to obtain pre-authorization certifications for treatments and diagnostic procedures, and ensures patient is eligible at the time of their appointment.

To qualify you must have a High School or equivalent High School diploma. 1-2 years medical clerical experience in a physician practice environment. Excellent communication (both oral and written), interpersonal, customer service, organizational skills. Light, accurate keyboarding skills. Knowledge of medical terminology.

Knowledge of EPIC Ambulatory.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.

Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial…