Outpatient Administrative Specialist - Ophthalmology

Overview

Outpatient Administrative Specialist - Ophthalmology

• Provide clinical administrative support to the assigned ambulatory area.
• Assist in the preparation of monthly reports by compiling statistical data related to clinic services as needed or requested.
• Serve as a resource for providers and staff regarding referral and authorization processes.
• Assist with patient check-in and check-out procedures including registration activities (entering/verifying demographic, insurance, and financial information); generate routine forms and other documentation.
• Manage the EPIC Referral Work Queues (WQs).
• Answer phones, prioritize incoming mail, faxes and correspondence.
• Advise patients on insurance carrier requirements for services not covered and obtain necessary documentation; collect patient co-pays, etc.
• Apply understanding of the need for ABN s and Waiver of Liability patient signatures.
• Obtain insurance authorizations and referrals; manage denial processes accurately and efficiently.
• Accept assignments to other areas and perform additional administrative support duties as assigned.

• Associate s degree and two (2) years of relevant patient financial/insurance services experience in a healthcare-related setting or equivalent combination of education and experience.
• Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills.
• Computer skills and keyboarding abilities are necessary.
• Ability to maintain good public relations with patients, visitors, co-workers and others.

• Working knowledge of computer systems such as Epic, Word and Outlook.

Varying hours between 7:00a-5:30p Monday-Friday. No weekends/holidays.

• Full-time

• Administrative

• Hospitals and Health Care

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