Spa Treatment Manager

Spa Treatment Manager

Mandarin Oriental New York is looking for a Spa Treatment Manager to join our Spa and Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental within the Spa and Wellness Department in New York City, the Spa Treatment Manager is responsible for, but not limited to, the spa therapists and functions. In addition, the direct functionality of the Treatment Manager is to maintain high levels of service and all training aspects of the Spa treatments and products. While at the same time ensuring levels of service are compliant with the standards outlined by the Group Spa division.

The Spa Treatment Manager reports to the Director of Spa and Wellness.

• Conduct induction trainings for new therapists within the spa
• Conduct treatment training of Mandarin Oriental Signature Spa therapies
• Ensure Treatment Supervisor are kept up to date with the treatment knowledge/ treatment changes
• Refresher training for all therapists to ensure comfort in the treatment descriptions to guests
• Ensure all MOHG signature training /AA training is conducted on a regular basis
• Review that Sop’s have been taught and ensure that standards have been met.
• Regularly training on the spa Sop’s with all spa staff
• Keep your own knowledge in line with the industry
• Continual Retail training for the entire team.
• Organize mystery shops to help increase quality standards and scores, i.e. LRA, Forbes

• Therapist needs, Telephone calls, Reception desk, Guest complaints
• Complete Spa and Fitness tour to review standards, procedures and operational status
• Coordinate scheduling of Therapists
• Review treatment rooms which include:
  Treatment Trolley, closets upkeep Millwork, linens, treatment beds equipment upkeep on a daily basis to ensure all standards are met.
• Responsible for motivating retail sales and ensure that all sales are recorded accurately
• Reading through & responding to the many essentials emails that deal regarding Spa, meetings, groups, and VIP’s
• Replying to guest, vendor, sales and colleagues emails
• Professional treatment room inventory checks
• Professional product inventory checks
• Accountable for all professional stock in the spa
• Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential
• Keeping track of the and training hours of the therapists
• Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.

• Daily briefings with therapist team to prep for day
• Weekly meetings with Spa Director
• Attend weekly meeting with Spa Director and Assistant Spa Director
• Quarterly therapist meetings. This meeting will address policies, procedures, scheduling and any concerns that the team members have regarding the spa operations.
• Attend weekly hotel Operations meetings when the Spa Director or…