Section Supervisor

APPLICANTS MUST BE IN ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

The Human Resources Administration (HRA) is recruiting for two (2) Associate Benefits Opportunity Specialist II to function as a Section Supervisor, who will:

• Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
• Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
• Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
• Provide direct supervision and operational direction to supervisory staff.
• Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
• Ensure effective coaching, corrective action, and staff development practices are consistently applied.
• Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
• Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
• Coordinate with internal to resolve escalations and systemic issues.
• Represent LMU in cross‑division and leadership meetings when delegated by the Director.
• Identify operational challenges and implement process improvements to enhance efficiency and compliance.
• Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.

Monday – Friday 9am – 5pm

• A four‑year high school diploma or its educational equivalent, and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing either:
  • client services.
  • employment planning/counseling services which involves job development, Skills Assessment, And Employment Placement Or Other Economic opportunity programming.
• A baccalaureate degree from an accredited college; plus, eighteen months of full‑time satisfactory experience working as a Benefits Opportunity Specialist; or
• A baccalaureate degree from an accredited college; plus, eighteen months of full‑time satisfactory experience as described in one (1) above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full‑time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity or pregnancy.