Public Sector Fellowship Customer Success · North America

Overview

Title - Public Sector Fellowship

Hourly rate - $18

Location - New York

Application close date - 18 February 2026

CDP is a global non-profit that runs the world’s only independent environmental disclosure system. We surface information to enable Earth-positive decisions and partner with leaders in enterprise, policy, and science. Our team is global and united by the goal of balancing people, planet, and profit. Visit CDP’s site or follow us @CDP for more information.

Customer Success – CDP’s Customer Success function is responsible for the customer experience from onboarding through delivery of a seamless customer journey, ensuring customer delight and retention without over- or under-servicing.

Disclosure – The Disclosure team engages and supports discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.

The Public Sector Fellow directly engages state and government disclosers on CDP environmental disclosure and related topics. The role focuses on bringing in new disclosers to CDP and supporting the Disclosure team’s goals.

Critical Discloser Engagement and Success

• Proactively engage cities, counties, states, provinces, territories, and public authorities to disclose to CDP and support them through their disclosure via emails and phone calls.
• Work with multiple systems and tools to maintain and track relationships.

Engagement Support

• Build upon the case of disclosure for targeted organizations.
• Conduct research to build upon the case of disclosure for targeted organizations.
• Co-manage a support inbox to provide key information to new and previously responding organizations, helping to secure participation in CDP programs.
• Answer inbound queries on the questionnaire and review responses to support optimal data quality, the advancement of climate policy and participant satisfaction.

Knowledge and Expertise

• Improve existing and develop new engagement content, including presentation slide decks and other resources.
• Interest in public sector sustainability and climate action—particularly in mitigation and adaptation efforts, and green infrastructure projects; familiarity with the roles that state and local governments play in climate action.
• Superior interpersonal skills and ability to build relationships on behalf of CDP in a customer-facing role.
• Ability to quickly understand and effectively communicate complex ideas.
• Perform well under pressure in a fast-paced environment with multiple priorities.
• Detail-oriented and able to learn and navigate software systems and processes for tracking and relationship management.
• Team player who can take ownership over their own work while collaborating with others.
• Work experience in local or state government in the US or Canada.
• Alignment with CDP’s mission and values.

• Interest in public sector sustainability and climate action—mitigation and adaptation efforts, and green infrastructure projects; familiarity with roles of state and local governments in climate action.
• Superior interpersonal skills and ability to build relationships in a customer-facing role.
• Ability to quickly understand and effectively communicate complex ideas.
• Ability to perform well under pressure in a fast-paced environment with multiple priorities.
• Detail-oriented and able to navigate software systems and processes for tracking and relationship management.
• Team player who can own their work while collaborating with others.
• Work experience in local or state government in the US or Canada.
• Alignment with CDP’s mission and values.

We’ll only use the information you provide to process your application. See our applicant privacy notice for details. By uploading your CV and covering letter, you permit CDP to use the information for recruitment purposes.

Please upload your CV in the application form. This is a hybrid role; candidates should live within a commutable distance of the local office and be comfortable with 2 days in the office per week.