Senior Accounts Receivable Lead

Job Summary

The Senior Accounts Receivable Lead is responsible for supporting and coordinating full-cycle accounts receivable operations across AKAM’s portfolio of condominiums, cooperatives, and commercial properties, including sponsor billing. This role serves as a senior subject matter expert within the AR team, ensuring billing accuracy, timely processing, strong cash flow support, and adherence to company policies and procedures.

The position is highly hands‑on and focused on execution, operational oversight, workflow coordination, team support, and continuous process improvement while partnering closely with leadership and collaborating with onsite and offshore AR team members.

• Oversee and support the accurate and timely generation of recurring and non-recurring billing across assigned properties, including sponsor billing.
• Ensure billing cycles are completed within established deadlines and align with portfolio requirements and department standards.
• Review billing output for accuracy, completeness, and proper charge application prior to distribution.
• Coordinate and process payments through platforms such as Click Pay, BILT, and manual methods to ensure accurate and timely posting.
• Ensure timely processing of in-house checks, including preparation for bank deposits and accurate posting of payments in Yardi.
• Apply customer payments and support reconciliation of cash receipts across properties.
• Monitor billing and payment discrepancies, research issues, and assist with resolution to minimize errors impacting clients or residents.
• Ensure all billing and AR activity is accurately recorded in Yardi and processed in compliance with internal controls.
• Monitor AR tickets and billing requests to ensure timely completion and adherence to service expectations.

• Serve as a senior resource and day-to-day lead for AR team members by providing guidance, support, and subject matter expertise.
• Assist in coordinating team workflow priorities to maintain billing accuracy, timeliness, and operational consistency.
• Support onboarding and training of new team members and reinforce established AR processes and standards.
• Promote accountability and best practices through knowledge sharing and collaborative problem-solving.
• Identify process gaps and partner with leadership to implement improvements that enhance efficiency, controls, and overall AR performance.
• Help standardize procedures, documentation, and workflows across onsite and offshore teams.

• Prepare and review AR aging, cash processing, and collection reports to support month-end activities.
• Partner with accounting and finance teams on reconciliations, audits, and reporting needs.
• Maintain adherence to accounting standards, company policies, and established procedures.
• Collaborate cross-functionally with internal departments to resolve AR-related issues and support operations.

• Communicate clearly and professionally with internal stakeholders and clients.
• Escalate issues appropriately and provide timely updates to leadership.
• Demonstrate strong initiative, accountability, and a solutions-oriented mindset.
• Proactively identify opportunities to improve processes, documentation, and workflow efficiency.

• 3+ years of Accounts Receivable experience in real estate/property management (condos, co-ops, commercial), including sponsor billing preferred.
• Strong understanding of AR processes, billing cycles, collections, payment processing, and cash application.
• Experience with payment platforms such as Click Pay, BILT, or similar systems.
• Proficiency in Yardi required.
• Strong Excel skills and comfort working within accounting systems.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and collaboration skills with the ability to support peers and influence positive outcomes.
• Accounting experience or degree is a plus.