Client and Outsourcing Support Administrator

Purpose Of Position

Support the Trust Client Service in working with the Bank’s outsource partner, FIS, providing trust and custody services. Provide support and assistance to Trust Client Service employees using the FIS technology implemented for this process, including their inquiry, and reporting.

• Submit various requests to FIS, including password resets for the Bank’s online portal for Trust clients
• Assist the manager working with FIS and their different systems, partners and suppliers, including systems for inquiries and instructions, custody reports as well as their corporate actions, fund accounting, print services,
• Submit request for new client accounts and portfolios, including affiliations, including proxy, corporate actions and other affiliations. Submit requests for portfolios to be added to or removed from securities lending.
• Assist the Client Service Manager with the review of the FIS statement tracker report and anticipated statements, determine which statements need to be held and statement frequency, statement production date, investigate missing prices for statements, and generate quarterly MEPT and annual statements
• Assist the Department Manager with filing reporting with appropriate agencies, including submitting 5500 schedule C reporting for client statements
• Assist the Trust Outsourcing Services manager with the fee billing process, including fee billing set up, the review of fee billing schedules, defining the fee billing calendar, and the review of actual fee billing and fee projections
• Respond daily to any incoming checks, ACH and Wires received for Fee payments and ensuring they are logged accurately and fee Collections processed.
• Prepare monthly reconciliation of Fee Suspense account and ensure GL tickets are processed to credit Fee holdover suspense and Fee revenue GL.
• Comply with existing operating policies and procedures
• Provide general support to the Client Service Manager in researching and resolving customer inquiries and other daily activities
• Assist with the data gathering for Monthly/Quarterly Client Reviews
• Update online databases on the Monthly and Quarterly basis
• Ability to provide reasonable coverage and backup for teammates/colleagues including those on cross functional teams during planned and unplanned time off
• Perform various administrative duties as directed by management

• Bachelor’s degree or equivalent experience
• Excellent analytical skills
• General knowledge of securities industry’s policies and procedures
• Comprehensive knowledge of the global custody industry
• Good oral, written and interpersonal skills
• Excellent knowledge of computer software applications (MS Word, Excel, Access)