Assistant Vice President Student Financial Services

Brooklyn College of the City University of New York (CUNY) invites applications for an Assistant Vice President for Student Financial Services. Reporting to the Senior Vice President for Finance and Administration (SVPFA), with latitude for independent judgment and decision making, the Assistant Vice President for Student Financial Services is responsible for providing leadership over the areas that assist students in understanding the options to finance their education, including the Offices of the Bursar, Financial Aid, and Scholarships.

The incumbent works closely with colleagues across the college to create synergies that streamline administrative processes, improve the student experience, facilitate student success and ensure the highest level of customer service. The incumbent must work closely with the SVPFA, the SVPFA’s Cabinet, and leadership across the College to provide information and services to the campus community.

• Oversee the Office of the Bursar, the Office of Financial Aid, the Office of Scholarships, the Office of Student Financial Services Advising, and Office of Student Financial Services.
• Develop, implement and manage an integrated student financial services process. Create and direct a comprehensive student experience roadmap for the areas within student financial services, and lead the effort to consolidate plans with all other student facing areas to reduce student run‑around and dissatisfaction.
• Develop a communications plan that utilizes technology to provide accessible information to students with the goal of ensuring that every student knows how to finance their education. Ensure the delivery of exceptional customer service to students and all customers, particularly the timely and professional response to all inquiries. Communicate effectively with students through the college website, social media, Chatbots, email correspondence, mail correspondence, campus‑wide outreach, and the like.
• Develop and implement strategies to ensure the prompt billing and timely collection of payments due the College for tuition and fees, financial aid, third party payments, tuition waivers, and miscellaneous business transactions.
• Establish and maintain policies, procedures, and internal controls for the accounting of cash, credit card, and other payments and for the deposit of such payments. Implement strategies to monitor receivables and optimize collections. Provide regular status reports and monitor performance against University targets and other relevant benchmarks.
• Create and direct a tier‑based model to deliver exceptional student financial services while leveraging resources accordingly.
• Work with the Office of Information Technology to build a data‑informed model for managing student financial services.
• Collaborate with the Office of Admissions and Recruitment to develop and implement a plan to advise prospective students and their families on how to finance their education. Implement strategic enrollment management initiatives related to student financial services.
• Collaborate with the Center for Academic Advisement and Student Success, and the Office of the Registrar to support current and new students.
• Administer College, Brooklyn College Foundation, University, State, and Federal policies regarding the collection of tuition and fees, financial aid administration, and scholarship processing.
• Collaborate with appropriate college offices, including but not limited to, the Offices of the Comptroller, Student Affairs, Information Technology, and Institutional Advancement.
• Work with the Brooklyn College Foundation to discuss student aid needs with potential donors. Implement completion and continuation grants.
• Monitor non‑tax levy revenues to ensure they are consistent with University policy and deposited accordingly.
• Create and monitor the Student Financial Services strategic and operational assessment plans.
• Document all processes, policies, and procedures under Student Financial Services.
• Attend University meetings and communicate relevant information.
• Perform all other tasks assigned by the Senior Vice President for Finance and…