Mortgage Document Review Specialist; Loss Mitigation Operations - Hybrid

Overview

The Mortgage Document Review Specialist plays a central role in the end‑to‑end loss mitigation documentation process. This team ensures that every borrower’s workout package is drafted, executed, verified, and recorded with complete accuracy. Depending on placement, you may support document drafting or the processing and verification of incoming borrower documents. This is a great opportunity for detail‑oriented professionals with experience in office operations, document handling, call center/customer support, or branch banking who want to build a career in mortgage servicing and compliance.

You will work within one of two specialized sub‑teams that collectively manage the full lifecycle of loss mitigation documentation.

• Document Drafting
  :
  Review loan terms coming out of underwriting and generate all required loss mitigation documents using vendor systems. Confirm accuracy against investor rules, underwriting decisions, and state regulations. Perform initial quality checks before sending files to the Quality Control team.

• Incoming Mail Processing
  :
  Receive executed loss mitigation documents back from borrowers. Validate that signatures, dates, notary acknowledgments, and state‑specific requirements are complete and correct. Scan, code, and upload documents to the system of record, then prepare and route full packages to Quality Control.

• Understand investor waterfalls and documentation standards for loss mitigation.

• Receive, review, track, and validate borrower documentation (bank statements, paystubs, hardship letters, benefit statements, etc.).

• Request missing or additional documents as needed.

• Work closely with the Single Point of Contact (SPOC) team for follow‑ups.

• Maintain compliance with internal controls, regulatory requirements, and audit expectations.

• Perform additional duties as needed.

• Reviewing physical and digital loan packages

• Working in multiple internal and vendor systems

• Checking documents for completeness, accuracy, and compliance

• Communicating with internal partners (processors, QC, SPOCs)

• Identifying missing pieces and preventing downstream issues

• Ensuring documents are correctly drafted, executed, routed, and recorded

• This role is highly detail‑oriented, process‑driven, and ideal for individuals who enjoy structured workflows.

• A combined 2 years of higher education and/or work experience

• Office operations or document processing

• Call center, customer service, or branch banking

• Handling physical documents and navigating multiple computer systems

• Strong multitasking and organizational skills

• Excellent attention to detail and critical thinking

• Proficiency with word processing and spreadsheet applications

• Knowledge of M&T systems (helpful but not required)

• This is a hybrid role requiring in-office presence. Currently, the team is in the office three days per week; however, this may shift as business needs evolve.

• Eligible candidates must live within reasonable commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.

• Regular Schedule
  :
  Monday-Friday. Flexible start time between 7:00am and 8:00am. 8 hour workday with a 30 minute lunch break.

• Possible Overtime
  :
  Mandatory overtime may be required at times based on workload. Overtime hours may include longer shifts during the week and/or possible Saturday shifts from 8:00am to 12:00pm.

As a Mortgage Document Review Specialist, your work ensures that every borrower’s loss mitigation workout is executed correctly and meets investor and regulatory standards. You are a key safeguard in protecting both the customer and the bank, and you help make home retention possible.

The pay range for this position is $18.68 - $31.14 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Getzville, New York, United States of America