Sr. Director, Finance Operations

We are seeking an experienced and transformation-driven Sr. Director, Order-to-Cash to lead and optimize the Order-to-Cash (OTC) function for Macmillan's U.S. Trade business.

Reporting to the SVP, Finance Operations, this role is accountable for establishing best-in‑class processes, implementing technology‑driven improvements, and ensuring compliance, efficiency, and strong cash performance. The Director will be a key strategic leader within Finance Operations, responsible for defining the function's roadmap and leading continuous improvement across Accounts Receivable, and Credit & Collections activities.

This is a high‑impact opportunity for a finance professional with deep transformation experience, a passion for process excellence, and a proven ability to partner across functions in a dynamic publishing environment.

• Strategic Leadership and Ownership
  • Serve as the single‑point process owner for Accounts Receivable and Credit & Collections across Macmillan's U.S. Trade organization.
  • Develop and implement a strategic roadmap for the Accounts Receivable and Credit & Collections process that aligns with Finance Operations goals and business growth objectives.
  • Partner with stakeholders in Finance, Accounting, Customer Service, Operations, Sales, and Technology to standardize processes, policies, and controls.
  • Drive process governance, ensuring efficiency, accountability, and alignment across functions.
• Transformation and System Optimization
  • Lead finance transformation initiatives focused on standardization, automation, system integration, and improved data visibility.
  • Collaborate with IT and business teams to design and deploy enhancements or new OTC solutions.
  • Establish comprehensive process documentation, policies, and internal controls.
  • Identify opportunities for automation and digitization to enhance the customer and user experience.
• Performance and Continuous Improvement
  • Define and manage key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and collection performance.
  • Leverage analytics and data insights to monitor trends, identify bottlenecks, and drive targeted improvements.
  • Promote a continuous improvement culture, embedding best practices and supporting change management across the team.
• Leadership and Collaboration
  • Lead and mentor AR, and Credit & Collections teams or partners, fostering collaboration, accountability, and innovation.
  • Build strong relationships with operations, business leaders, external customers, and vendors to optimize collections and customer satisfaction.
  • Partner closely with other Finance Operations leaders to align organizational structure and process maturity goals.
• Risk Management and Compliance
  • Oversee credit risk and ensure balance between revenue enablement and risk mitigation.
  • Ensure OTC activities comply with company policies, accounting standards, and internal controls.

• Proven ability to lead finance transformation initiatives and drive process improvement across functions.
• Deep understanding of Order-to-Cash processes, including credit, collections, and accounts receivable.
• Strong strategic thinking and data‑driven decision‑making skills.
• Exceptional communication and stakeholder management abilities, with experience influencing across senior leadership levels.
• Strong analytical mindset, capable of translating data into actionable insights.
• Expertise in internal controls, compliance, and process governance.

• Bachelor’s degree in Accounting, Finance, or Business required; MBA or Master’s degree preferred.
• 10+ years of progressive experience in finance operations, credit & collections, or shared services.
• Demonstrated experience implementing or optimizing financial systems/tools.
• Experience managing distributed teams in a complex organization.
• Background in publishing, media, or consumer products industries desirable.

This role will have an annual salary of $165,000 to $175,000.

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family‑owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group’s publishing companies include…