Fraud Prevention Associate

Join our team - and take the next step in achieving a fulfilling career!

At Card Works, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Card Works, Inc. is a diversified consumer finance service provider and parent company of Card Works Servicing, LLC, Merrick Bank and Carson Smithfield, LLC. Card Works Servicing, LLC provides end-to-end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offer backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

This position entails the utilization of internal and external resources to proactively monitor, detect, and prevent fraudulent activities on behalf of our clients and account holders.

• Monitors a fraud detection system that is designed to identify and mitigate potential fraudulent activities at an early stage
• Conducts in-depth analysis to identify emerging fraud trends and promptly communicate trends identified to fraud prevention management
• Initiates outbound calls to account holders to confirm and validate unusual or suspicious account activities
• Contacts clients and customers via outbound calls to verify and/or provide explanations for unusual or suspicious account activity
• Provides support and counseling to account holders who have fallen victim to fraudulent activity, conducting thorough inquiries when necessary
• Reviews all aspects of suspicious activity, taking appropriate actions such as restricting accounts, making outbound calls, sending relevant correspondence, etc.
• Generate accurate and detailed lost/stolen reports to ensure timely and effective response to potential security threats
• Performs other duties as assigned

• High School Diploma or equivalent education is required
• One (1) year of related customer service experience is required, with a preference for financial servicing and/or credit card fraud detection related experience
• Experience with First Data Resources (FDR) and/or related platforms preferred

• Keyboarding proficiency
• Familiarity with Windows based computer applications
• Ability to work under pressure and at a rapid pace
• Ability to carry out written and verbal instructions
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
• Ability to multi-task is essential
• Ability to work in a dynamic team environment

The salary range for this position, if located in NY Metro/NY State is $18.00/hr to $26.00/hr however, please note that the salary range will vary for other geographic areas.

Ideally, the qualified candidate will work at the following location(s):
Woodbury, NY, Pittsburgh, PA, or Orlando or Lake Mary, FL. A hybrid work model or fully remote model can be considered based on hiring manager decision and priorities of the role.

#INDHP

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package - Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.