Asset & Wealth Management Operations - Marcus US Fraud Detections - Analyst - Bengaluru Bengalu

Overview

Opportunity Overview  CORPORATE TITLE Analyst language OFFICE LOCATION(S) Bengaluru assignment JOB FUNCTION Digital Operations - Management  DIVISION Asset & Wealth Management

WEALTH MANAGEMENT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save.

Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

MARCUS BY GOLDMAN SACHS

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

YOUR IMPACT

We are looking for an experienced Operations Team Leader, who has a passion for fraud detection and investigation work, to join our growing fraud operations team. If you work in risk operations environment, and have strong people management skills, we want to hear from you.

OUR IMPACT

Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, our leaders play a vital role in upholding the three customer support principles risk management, process innovation and customer focus. You will join and support our US Deposits Fraud Operations team.

• Manage the day-to-day activities of a Fraud Operations team.
• Lead, manage and supervise the day-to-day operations of a team of 12-15 representatives.
• Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps.
• Provide individual coaching, mentoring, and feedback to the team on a regular basis.
• Educate Fraud Investigators on identification and prevention of fraudulent activity.
• Manage significant caseload and utilize the company investigation system.
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed.
• Review existing operational processes and identify opportunities for continuous improvement.
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
• Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate.
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
• Conduct training, monitor quality and quantity of case work and provide feedback on performance.

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent combination of education and fraud experience
• Minimum of 3-5 years of experience in financial services or related industries
• Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills

PREFERRED QUALIFICATIONS

• Proven ability to lead by example, with a positive attitude.
• Ability to lead teams and drive performance standards.
• Good interpersonal skills
• Excellent analytical and problem-solving skills (with a view to support changes to processes) and works well under pressure.
• Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills.
• Ability to lead teams, juggle across various work streams and drive performance standards.
• Good leadership skills and the ability to motivate and develop staff.
• Ability to manage and drive a culture of continuous improvement.
• Ability to…