Collections Officer

The Hebrew Free Loan Society (HFLS) advances economic stability and opportunity for lower‑income New Yorkers within and beyond the Jewish community by making safe, affordable interest‑free loans.

HFLS is the largest nonprofit interest‑free lender in the United States. We have been making loans based on financial need to borrowers of all backgrounds since 1892. Our repayment rate is 99%, the result of a unique lending model that relies on guarantors to prevent default. As our loans are repaid, the capital is lent out again and again, helping more people and multiplying impact over time.

This year HFLS will lend approximately $35 million to nearly 2,000 households, and we strive to help more people every year.

The Collections Officer will help manage a large, growing, and diverse portfolio of outstanding interest‑free loans, specifically those that are in bad standing as a result of failed monthly payments. They will ensure HFLS is responsive to the needs of borrowers who are struggling to repay their loans while striving to maintain the organization’s exceptionally high repayment rate.

Responsibilities:

• Work with borrowers who have loans in bad standing (and their guarantors) to help them get back on track with repayments as quickly as possible.
• Serve as primary contact for/with HFLS’s external collections agency, sending information for new loans in default; reviewing monthly payments, commission, and portfolio reports; and conducting reconciliation of HFLS and agency data.
• Maintain up‑to‑date collections‑related information in the HFLS loan management system, including entry of external collections agency payments, commissions, and updates; payment plans; write offs; and loan forgiveness.
• Review and provide analysis of the monthly Bad Standings report; recommend loans for write off, collections agency, or legal action.

This is an excellent opportunity for an organized, persistent individual with a calm, approachable demeanor. The ideal candidate takes a client‑centered approach to their work and is both self‑directed and a team player, able to function well independently and in a dynamic, collaborative environment.

Must Haves:

• Commitment to HFLS’s mission
• At least three years of professional experience related to lending or collections, social or legal services, or other relevant work, demonstrating progressive responsibility
• High level of emotional intelligence and cultural sensitivity (HFLS serves a culturally and religiously diverse population, and many borrowers are facing difficult personal and financial situations)
• Ability to de‑escalate difficult client situations with understanding and respect
• Strong verbal and written communication skills

Helpful, but not required:

• Experience working with/for collections departments or agencies, or knowledge of legal regulations and processes related to collections
• Experience using Salesforce

Reports to: Deputy Director
Type: Full‑time/Exempt
Start Date: April‑May 2026 (flexible)

Location: Greater NYC area. Must be able to work from HFLS’s midtown Manhattan office at least one day per week.

Compensation: $75,000–$80,000 per year depending on experience. Benefits include health, vision, and dental insurance and retirement plan with employer contribution. Generous paid time off including Jewish and civic holidays. Financial support available for professional development courses and certifications relevant to the role.

To apply, send your resume and cover letter to Jobs with “[Your name]: “Collections Officer” in the subject line. Applications will be reviewed on a rolling basis.

HFLS is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability status, protected veteran status, or any other protected characteristic.

The Hebrew Free Loan Society advances economic stability and opportunity for lower income New Yorkers within and beyond the Jewish community by making safe, affordable interest‑free loans.

275 Madison Avenue
Suite 1905
New York, NY 10016