Teller- Utica

Overview

Empower FCU

Purpose:

At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values: Fairness, Integrity & Honesty

Empower FCU Strategic Pillars:

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Benefits
:
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more.

A World-Class Employee Experience
:
We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

Be Yourself, Belong with Empower
:
The strength of Empower is in the unique backgrounds, voices, talents, and experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

Hourly pay range: $18.09-$27.14

• 25% Member Transaction Processing: Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member. Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
• 25% Product & Service Engagement: Engage members to identify opportunities and educate them about Credit Union products and services. Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships.
• 20% Leadership & Team
  
  Collaboration:
  
  Exhibit leadership by setting a positive example for team members. Foster an inclusive work culture that promotes teamwork and collaboration. Encourage mutual support and assistance to ensure the success of the branch.
• 20% Accuracy & Compliance: Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards. Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct. Ensure compliance with all audit requirements and branch employee performance standards.
• 5% Professional Development & Knowledge: Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws. Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes.
• 5% Additional Duties: Availability to work flexible hours, including Saturdays, and at different branch locations as needed. Perform all other duties as assigned.

See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling.

Education: A high school diploma or GED is required.

Interpersonal

Skills:

Courtesy, tact, and diplomacy are essential elements of the job. The ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation. Being able to receive constructive…