Mortgage Underwriter

Overview

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products. We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected.

We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas. Joining us means helping create brighter financial futures for all our customers.

Are you ready to make a meaningful impact in a fast-paced, customer-focused environment? At Legal & General Home Finance, we’re looking for an experienced Underwriter to join our team and help us deliver high-quality, compliant decisions that support our customers and business partners. We value diverse perspectives and are committed to creating an inclusive workplace where everyone can thrive.

• Assessing and authorising applications within mandate, escalating complex cases as needed
• Delivering high-quality technical underwriting aligned with audit and compliance standards
• Communicating effectively with customers and third parties via phone, email and letter
• Coaching and mentoring team members to build technical capability and confidence
• Attending meetings with internal teams and external partners to strengthen relationships
• Monitoring service levels and identifying areas for improvement in team performance
• Analysing underwriting data to spot trends and support decision-making
• Supporting change initiatives with a flexible and proactive approach

Who we're looking for:

• Previous experience in financial services or a related industry
• Minimum of GCSEs in English and Mathematics (or equivalent)
• Strong understanding of AML, TCF, and Data Protection regulations
• Excellent verbal and written communication skills with attention to detail
• Proficiency in Microsoft Office and general computer literacy
• A collaborative team player with a flexible mindset
• Confidence in handling customer interactions, including complaints
• Analytical skills to interpret data and identify actionable insights

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our work spaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.