Vice President, Client Management

Eliant Trade Finance seeks a passionate Client Management Operations professional to join a high growth supply chain and working capital platform. The role will work alongside senior leadership, developing and maintaining the structure of a well-positioned working capital financing business. Working to drive internal reporting and existing client satisfaction, the role requires a team-oriented self-starter, who is thorough, yet efficient (able to deliver accurately in a timely manner) and able to communicate effectively at all levels (internal, external and with third party service providers).

• Drive value creation for clients, thinking ahead to develop strategies and deliverables that are customized to the Client
• Support all elements of Client Management Operations as a point of contact for existing client base, to include by not limited to existing programs, changes, negotiations, enhancements and contracts
• Engage with complex, large, enterprise customers supporting originations in deployment of our working capital solutions
• Develop and maintain scalable internal reporting solutions to ensure contractual controls are being monitored and met
• Support proactive relationship management, anticipating client needs/requests and seize every opportunity to deepen relationships
• Work closely with our operational partner to ensure program is operating as expected and in accordance with the program documentation
• Maintain excellent communication with all relevant stakeholders on all deliverables and timelines. Act as liaison across origination, credit, finance, legal, and technology
• Continually leverage and optimize internal technology systems. Track, research and resolve issues to ensure smooth operations
• Perform KYC and due diligence processes
• Perform ad-hoc assignments over and above the daily role as needed in a company in its early stages of development

Relevant work experience at one or more of the following types of firms: banking (multi-national corporate preferred), trade finance company, financial technology company providing working capital financing for large corporate B2B transactions.

• Bachelor’s degree in finance, economics, business management or similar quantitative major
• Minimum of 6 years of supply chain or working capital experience within a client support role, with strong communication, interpersonal and organizational skills
• Previous experience working with and coordinating numerous internal and external parties (stakeholders, consultants, other vendors) to implement initiatives, ensure productivity and flawless execution
• Proficient project management experience deploying solutions within large complex corporate environments
• Strong Excel and Word skills
• Ability to work autonomously, identify and solve problems and know when to escalate issues
• Adept at balancing multiple tasks simultaneously to meet the demands of a rapidly growing consumer and commercial financial services company
• An energetic, forward thinking, creative individual with high ethical standards
• Exceptional analytical and critical thinking skills
• Ability and willingness to adapt and learn new technologies and processes