Director, Client Success, Mortgage Industry Solutions Hybrid; On-Site Tues-Thurs

Hybrid (On-Site Tues-Thurs):
New York City

At Vantage Score we drive impact for good on a massive scale impacting tens of millions of people across the United States. Our mission is to be the leading credit modeling company delivering the most predictive, most innovative, and most inclusive tri-bureau models and attributes in the US market. Our innovation is increasing access for millions more Americans to financial products and home ownership.

Our models are among, if not the most, inclusive in the United States and power billions of credit scores a year.

We are fueled by a growing, exceptionally talented team and are actively seeking individuals who can join us in driving us toward our ambitious goals. At Vantage Score, you’ll have the unique opportunity to work within a fast-paced, independent start-up culture while enjoying the financial stability that comes from being backed by the three leading US credit bureaus.

Vantage Score® consumer credit scoring models combine the need for both financial inclusion and dependable predictiveness across all scoring ranges. An industry thought leader and technology innovation leader, the company’s most recent models score approximately 94 percent of all adults 18 and older – including 33 million more people than conventional models – without sacrificing safety and soundness. As a result, lenders using Vantage Score can extend credit to those who have been historically marginalized, including minority and lower-to-middle-income Americans.

Vantage Score credit scores are used by over 3,700 banks, fintechs and other companies every day to assess consumer creditworthiness.

Last year, over 42 billion Vantage Score credit scores were used representing a 55% yearly increase. All 10 US banks use Vantage Score credit scores or digital tools in one or more line of business. Starting in 2025 the FHFA has required Vantage Score credit scores to be used for all mortgages sold to, or guaranteed by, Fannie Mae and Freddie Mac.

Get started using Vantage Score credit scores today - we are the leader in predictive power and financial inclusion.

The Director, Client Success, Mortgage Industry Solutions (Vantage Score Adoption) will be our principal mortgage subject matter expert (SME) and conversion lead
, responsible for helping mortgage lenders successfully implement and scale the use of Vantage Score in their origination and servicing workflows. You will lead a small, high-impact team that partners closely with Sales, Product, Analytics, Marketing, and Executive Leadership to remove friction, build confidence, and drive measurable adoption.

• Deep mortgage industry and expertise (lender/investor/agency experience)
• Hands‑on conversion leadership (from strategy and business case through analytic testing and rollout)
• Advocacy and evangelism for Vantage Score across the mortgage ecosystem
• Commercial accountability – owning goals for lender conversions and usage
• Deep mortgage domain expertise with a practical understanding of how credit scores are used in pricing, underwriting, eligibility, and secondary market execution
• Strategic communicator who can translate complex technical/analytical concepts into clear, business-oriented narratives
• Commercial mindset with comfort owning adoption and conversion metrics as core performance goals
• Project and program management skills: able to manage multiple lender conversion efforts simultaneously and keep stakeholders aligned
• Influencing and change management skills: able to navigate competing priorities, address objections, and build consensus
• Strong analytical literacy – able to interpret performance analyses, vintage curves, and risk metrics (no need to code, but must be comfortable engaging with data‑driven arguments).
• High degree of initiative, resilience, and adaptability in a fast‑evolving regulatory and market environment

• Serve as Vantage Score’s internal and external mortgage expert
  , with a deep understanding of:
• Mortgage originations (retail, wholesale, correspondent)
• Secondary market execution (agency and non‑agency)
• Credi…