Fraud Operations Senior Analyst

Overview

Payments and Fraud Operations Senior Analyst

Location:

Orlando (Payments & Fraud)

The primary role of the Senior Fraud & Payments Operations Analyst is to work as a skilled senior analyst on the day to day running of the Fraud and Payments Ops Canada function. This role will be a subject matter expert on Fraud and Payments Ops and will help train new members and identify training gaps among the current team. The role involves a high level of attention to detail as there is no margin of error within many of the Fraud and Payment Ops tasks.

Weekend work is required, as well as possible evening or early morning shifts.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company to meet evolving business needs.

• Work closely with the team supervisors to maintain operational policies, procedures, and service level agreements to ensure consistent operational performance and high-quality results
• Conduct daily reviews of risk reporting to detect, prevent and mitigate fraudulent or suspicious activity, including but not limited to customer deposits and withdrawals
• Provide inbound support for customer fraud, payment inquiries, and escalations
• Assist with ad hoc fraud and payment escalations, investigations, related projects/assignments, and cross-functional support as necessary
• Work with new team members to ensure they are trained on all Fraud and Payments Ops tasks
• Identify and document any training or knowledge gaps within the Fraud and Payments Ops team
• Act as a liaison between Fraud & Payments Analysts and Management
• Work with the team to ensure that tasks are prioritized at an operational and efficient level
• Coordinate with internal and external stakeholders such as VIP, Client Funds, Finance, Fraud, CS, and payment and fraud providers
• Perform all related and compatible duties as assigned and assist in ad hoc projects

• Minimum of 3 years of experience in payments and fraud in daily fantasy sports, online gaming, or related industries
• Bachelor’s degree from an accredited university in a related field preferred
• Proficient knowledge of online gaming payment methods, fraud schemes and categories, and common fraud prevention strategies and systems
• Understanding of Anti-Money Laundering detection methods and regulations
• Experience with Microsoft Office Suite (Excel, PowerPoint, Word), including strong knowledge of Excel functions (e.g., VLOOKUP, SUMIF)
• Strong written, communication, organizational, problem-solving, and analytical skills
• Ability to communicate with technical and non-technical stakeholders across multiple business units
• Passion for sports and/or gaming industry a plus

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group operates a portfolio of brands across mobile wagering, iGaming, horse racing, and daily fantasy sports, with presence in the U.S., Canada, and worldwide.

The company is based in New York with offices in Los Angeles, Atlanta, Jersey City, and global offices in Canada and Scotland. Fan Duel Group is a subsidiary of Flutter Entertainment.

We offer comprehensive benefits including health plans, fertility and family planning support, mental health resources, fitness benefits, generous PTO and sick leave, annual bonus and long-term incentives, 401(k) with up to 5% match, commuter benefits, and pet insurance. Benefits vary by location, role, and level.

Fan Duel is an equal opportunity employer. We value diversity, inclusion, and a respectful workplace. Reasonable accommodations are available for applicants with disabilities.

Salary range and notice:
The applicable salary/hourly range is $72,000 - $90,000 USD, dependent on experience and location. Benefits may include medical, vision, dental, life, disability insurance, 401(k) matching, and other incentives. This role may be eligible for short-term or long-term incentive compensation and paid time off/holidays as applicable by law.

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