Head Teller; Floater , NY

Position summary

Metropolitan Commercial Bank (the “Bank”) is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek’s Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024.

For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

The Head Teller is responsible for overseeing the daily operations of the teller line, ensuring exceptional customer service, operational efficiency, and compliance with all banking policies and procedures. This role serves as a leader and mentor to the teller team, providing guidance, training, and support to ensure accurate and timely processing of financial transactions.

The Head Teller monitors cash flow, maintains proper cash limits, and ensures adherence to security protocols. They also handle complex customer inquiries, resolve issues, and escalates concerns when necessary. In addition to supervising teller staff, the Head Teller collaborates with branch management to achieve sales goals, enhance customer satisfaction, and support overall branch performance.

This position is based in Great Neck, New York, and will act as floater across the New York City area.

• Supervise and support teller staff in daily operations and customer interactions.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Strong knowledge on OFAC as it relates to Bank transactions.
• Manage cash levels, balancing vaults, and ATMs, and conducting audits as needed.
• Provide training and coaching to tellers to improve performance and service quality.
• Oversee escalated customer issues and complex transactions.
• Assist with scheduling, performance evaluations, and staffing decisions.
• Promote bank products and services to customers as appropriate.
• Assist manager(s) in the completion of monthly and quarterly reports and audits.
• Assist in ordering branch supplies.
• Ensure all logs are fully completed, verified, and initialized.
• Completes other related tasks and projects assigned by leadership.
• Delivers excellent Customer Service, which meets and exceeds the customer's expectations.
• Support’s and will be the branch Subject Matter Expert for upcoming Core Teller Systems Conversion.
• Participates and supports CRA and Community Initiatives.

• High school diploma, GED, or equivalent experience
• At least three years’ retail banking experience
• Strong customer service and sales skills
• Demonstrate a positive, professional demeanor at all times.
• Excellent communication and interpersonal skills
• Solid knowledge of state and federal banking regulations

Potential Salary: $60k - $70k annually. This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non‑discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.