Client Services Associate

Overview

Investment Management firm based in Manhattan is seeking a Client Services Associate to join their Client Services department. The Client Services Associate will serve as the main client contact for all operational and administrative matters involving the account. Experience in the financial services or banking industry is required.

• Mailing of contracts, gathering all account information necessary to open an account and manage the portfolio on Firm’s portfolio accounting systems, including client guidelines and summarizing the client’s Investment Policy Statement for any applicable restrictions regarding the management of the account. The information gathered is then passed along to Operations/Trading/Accounting/Restriction Monitoring Teams for set up.
• Ongoing coordination of deposits and withdrawals to the account, interacting with both the institutional client, fund consultants and HNW clients. Serve as main liaison between the customer and portfolio management team.
• Source for transactions based reports from various requests
• Realized Gains & Loss Schedules and Tax Information Schedules
• Auditor’s Requests
• IRA distributions (RMD and on-demand)
• Tax Loss Harvesting (taxable portfolios, generally calendar year end)
• Performance Reporting
• Requests for monthly returns and portfolio holdings
• Performance attribution
• Produce presentation books for client review meetings (done in ppt, .doc, .xls)
• Assist with the Firm’s published and GIPS verified composites.
  
  Responsibilities include:
• Coding newly opened accounts, terminated accounts and clients that have changed their investment mandate into their new respective composite based on the investment strategy selected by the Client.
• Continual account testing to confirm that all managed accounts of the Firm reside in at least one (1) of the Firm’s composites.
• Compiling information from various WRAP Sponsor programs that are not carried on our internal portfolio accounting system, which includes computing the return of the WRAP program based on return data provided by the WRAP Sponsor firm.
• Compile the Firm’s AUM (assets under management) and AUA (assets under advisement), for both internal and regulatory purposes.
• Work with the Firm’s outside GIPS Verifier each semi-annual period in composite examination and testing and to provide requested documentation that supports the portfolio’s inclusion in specific composites.
• Compile and maintain all of the Firm’s composite presentations, either computed quarterly and semi-annually, including the accompanying Notes pages.
• Assist with the Firm’s Client Restriction Monitoring System (Eze)
• Code newly opened account’s investment guidelines in Eze to free traders from having to remember each Client’s Investment Parameters.
• Monitor daily reports for any trade violations that may arise from market value fluctuations or trade errors.
• Compile monthly report of outstanding rules violations for Compliance department personnel.

• Bachelor’s Degree
• General understanding of the finance industry
• 1-6 years of experience
• Strong attention to detail
• Prior experience with APX is a plus
• Proficiency in Microsoft Office:
  Word, Excel and Power Point
• Ability to organize and prioritize multiple tasks
• Strong communication skills, including ability to answer phone/email client requests
• Ability to work quickly and accurately in high pressure settings