University Financial Aid Compliance Manager, Office of Student Financial Assistance

POSITION DETAILS

The Office of Student Financial Assistance (OSFA) at The City University of New York (CUNY), located at the Central Office, serves as the central administrative hub for financial aid operations and provides guidance to financial aid offices across CUNY's 26 colleges and institutions throughout New York City. As a mission-critical department fundamental to delivering financial assistance, maintaining regulatory compliance, and ensuring uninterrupted student financial support, OSFA provides strategic oversight and administration of Federal, State, City, and institutional funding in compliance with government and institutional requirements, enabling access to higher education for over 219,000 students, and administers disbursements of over $1 billion in aid annually.

Beyond the standard multi-academic year processing of Title IV, NYS/NYC, and Institutional Aid, OSFA spearheads the implementation of evolving federal, state and city regulations, manages new awards and programs, and leads university-wide initiatives and technology implementations that directly impact student access and success across one of the nation’s largest urban public university systems.

Reporting to the University Deputy Director of OSFA, the University Financial Aid Compliance Manager provides financial aid compliance guidance, monitoring, and training for applicable Federal, State, City, and institutional financial aid programs. Serving as the primary resource on federal, state, institutional, and Title IV regulations, the University Financial Aid Compliance Manager interprets regulations and policies to ensure all campuses are in compliance to applicable financial aid rules and regulations, and manages all internal and external audit requests.

This position analyzes the effectiveness of CUNY's financial aid policies, administrative procedures, systems, and forms; as well as recommends and implements improvements plus current, evolving, and annual regulatory changes; and participates in various financial aid initiatives to implement current government and institutional requirements.

In addition to the job summary above and CUNY Title Overview information below, other key duties include, but will not be limited to the following:

• Facilitate the development of financial aid compliance policies, procedures, and operational guidelines; document and communicate these standards to ensure efficient, effective, and compliant administration of federal, state, city, and institutional financial aid programs across all CUNY campuses.

• Manage the Return of Title IV Funds federal process and NYS Aid Programs, including TAP, Opportunity, and Federal Work-Study Programs, plus new aid and scholarships supporting specific student populations and non-degree programs.

• Manage ongoing efforts to ensure that federal, state, city, and institutional aid compliance rules, and the administration of aid within those rules, are documented and up to date.

• Supervise a team of Financial Aid Coordinators and Specialists, providing coaching, mentoring, and guidance to ensure consistent application of compliance standards across the university.

• Monitor and identify changes and trends in federal, state, and city student financial aid legislation, regulations, and sub-regulatory guidance; ensure that impacted areas are informed and provide guidance on accommodating these changes.

• Monitor federal notices of proposed rule making for financial aid and consumer financial protection; analyze and interpret rules and prepare impact analyses of proposed regulations.

• Identify potential areas of compliance vulnerability and risk with financial aid rules and regulations and oversee the development and implementation of appropriate corrective action plans to manage and mitigate risk and improve compliance practices.

• Conduct compliance trainings for office and campus staff members on updates and issues regarding federal, state, and city financial aid programs.

• Serve on the Compliance workgroup responsible for the creation of the Student Manual, reviewing impacts of legislation and regulation on financial aid programs while serving as backup for duties assigned to…