Director, Broker-Dealer Operations

About Betterment

Betterment is a leading, technology‑driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium‑size businesses. Our team is passionate about our mission, to empower people to build with confidence and ease. We’re headquartered in NYC and offer hybrid NY‑based positions (Four days/week in‑office).

The Broker‑Dealer Operations Team oversees and operates Betterment’s broker‑dealer entity that safeguards over $65B in assets for over one million customers. The team is responsible for firm‑level dividend and corporate action processing, reconciliations, design and operation of internal controls, and regulatory and financial reporting to maintain compliance with relevant FINRA and SEC financial responsibility rules.

The team works collaboratively across departments to improve and automate processes, and owns relationships with various third parties including auditors, clearing firm, and banking institutions. Additionally, the team partners with Product and Engineering to design and operate new products such as Self‑Directed Investing, Securities Lending, and more.

As Director of Broker‑Dealer Operations you will lead the team and oversee all financial and operational aspects of our broker dealer business. You will collaborate cross‑functionally to ensure compliance with industry regulations, maintain accurate financial records, build new products, and optimize operational processes to support our growth.

This role is based out of our NYC office. For jobs based out of our NYC HQ, we require in‑office attendance Monday through Thursday, weekly.

Base salary range (NYC): $173,000 – $189,000. Total compensation includes equity, health, dental, vision, life and AD&D, short‑term and long‑term disability, EAP, commuter and parking benefits, FSA/HSA, 401(k) with employer match, and flexible PTO. Variable compensation may also be eligible.

The ideal candidate is an experienced manager with strong understanding of broker‑dealer operations, financial reporting, regulatory compliance, and product development, particularly in financial services and technology. Comfortable in spreadsheets, talking to auditors and regulators, and working with Product and Engineering teams to build new products. Typical responsibilities include:

• Managing the broker‑dealer operations team, providing feedback and coaching, partnering to solve complex issues, and overseeing task completion.
• Designing new systems to improve and enhance procedures for corporate action processing, control operation, net capital monitoring, and other key responsibilities.
• Maintaining partner relationships with key banking and securities servicing vendors.
• Partnering with Legal and Compliance to structure new products, design controls, or remediate issues.
• Whiteboarding with Product and Engineering on process implementation.
• Collaborating with finance on reporting and budgets.

• Experience working in and knowledge of financial service operations, specifically related to securities products (e.g., corporate actions, margin, transfers).
• 5+ years of management experience of an operational or related team.
• A track record of launching new products and processes, and building ongoing support.
• FINRA Series 7, 24, and/or 27, or the ability to rapidly obtain.
• Exceptional communication skills, written and verbal.
• Nice to have: experience in Fin Tech or interacting with auditors and regulators.

• A competitive suite of benefits (medical, dental, vision, life and AD&D, STD/LTD, infertility support, World Professional Association for Transgender Health approved benefits, generous parental leave).
• Flexible paid time off.
• Opportunity for community building through 7 Employee Resource Groups.
• Empowerment to own and lead change.
• Dedicated professional development opportunities.
• Lunch from our in‑house chef at NYC HQ.

We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to…