Mortgage Servicing Generalist

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The Mortgage Servicing Generalist I position handles all post-closing issues that may arise. This position requires some knowledge of consumer loan servicing. Loan Servicing Generalist I perform the functions associated with maintaining consumer loan accounts including, but not limited to: the onboarding of consumer loans through the consumer loan payoff, and everything in between. As many of these processes are vital to the financial relationship with MCU members, accuracy, prompt problem resolution, empathy, and clear communication are critical to help our members meet their financial goals to achieve their dreams.

• Act as the key point of contact for all matters regarding the servicing of consumer loans, including but not limited to payments and transaction history, payoff requests, verifications, documentation, collateral perfection, member complaints, ancillary products.
• Assist members and colleagues with loan servicing requests in accordance with established expectations and SLAs, including but not limited to:
• Balance/payment/amortization inquiries
• Member complaints
• Payoff requests or loan verification requests
• GAP/Mechanical Breakdown Protection/Credit Life/Credit Disability questions or claims
• Collateral and lien release and perfection
• Provide members, internal/external customers, and 3rdparty vendors including car dealerships and insurance companies with quality customer service in a courteous and professional manner.
• Prepare consumer payoff letters.
• Participate in special projects as assigned.
• Assist members in call queue as required
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance
• Perform light typing and other clerical duties as required.
• Overtime as required.
• Perform other duties as required
• Travel as required

• High school diploma or GED equivalent is required, Associate’s Degree preferred.
• 1-3 years Consumer Loan Servicing Experience is required including vehicle loans
• Proficient in Microsoft Office.
• Exceptional organizational and analytical skills.
• Strong verbal and written communication skills.
• Ability to prioritize and multi-task.

• Results - We are passionate about winning.
• Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
• Integrity - We operate with the highest ethical standards and highest degree of honesty.
• Belonging - We cultivate a culture of inclusion and teamwork.
• Ownership - We take personal responsibility and hold ourselves accountable for the results.

• Competitive compensation, medical and dental benefits.
• 401K with employer contribution
• Flexible paid time off

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.