Banking Service Product Manager - SVP

The Payments business, part of the Services organization, empowers our clients with cutting‑edge solutions focused on cash management and treasury solutions that enable growth and efficiency. Our Banking as a Service (BaaS) offerings are at the forefront of digital transformation in the financial industry, providing seamless and integrated banking functionalities to a diverse range of businesses.

To help accelerate commercialization of Banking as a Service (BaaS) product capabilities, the North America Payments Team seeks a strong Senior Product Manager to drive product strategy, risk management, and commercialization for a portfolio of highly visible solutions at the core of the Payments business.

• Citi Virtual Accounts enable clients to segregate their balances under a single physical account, providing enhanced visibility, control and efficiencies through centralized payments, receivables and liquidity management. Virtual accounts can be integrated with other cash management solutions as a strategic enabler of an organization’s intertwined treasury objectives for centralization, visibility, control and flexibility.
• Citi Payer  are designed to help clients improve efficiency in their current collections processes and streamline the flow of information. The capability, available in 40+ countries, provides visibility into the source of payments for efficient Accounts Receivable reconciliation.
• Account Manager Suite – an offering designed for the Commercial Client segment that supports the business needs of the legal community, title and escrow companies, real estate or property management firms and other qualified businesses that hold funds for the benefit of third parties.

Successful candidates will be comfortable evolving into a subject‑matter expert on these solutions and associated capabilities, working closely with key stakeholders across the global organization and other Citi lines of business—including Sales, functional partners (Compliance, Risk, Controls, AML, Sanctions) and clients—to commercialize these products, grow revenue, and help drive an optimal user experience. The Senior Product Manager will drive product strategy and positioning, sales and client enablement, and product and P&L management, and will be heavily involved in the product development process.

The successful candidate will support the Global BaaS product team in driving progress on key controls and compliance initiatives to strengthen the risk management of the BaaS product offering from a North America perspective.

This role must successfully undertake and navigate each of the following responsibilities:

• Work with NAM Domestic Payments Head to set the strategic vision and multi‑year product roadmap in tandem with Global BaaS Product and functional partners, including continued support and/or build out of the BaaS product suite and other value‑added capabilities.
• Collaborate with Technology and other partners to drive forward‑looking infrastructure planning to support growth at scale.

• Build out and manage P&L to deliver Revenue, Expense and Net Income Plan that maximizes profitability and enables growth in Domestic and LMS product.
• Create annual financial plan and manage re‑forecasting of targets in partnership with Finance. Conduct or participate in monthly and quarterly financial reviews.
• Optimize the pricing framework and price points for BaaS product across the NAM Cluster.

• Collaborate with Global BaaS product team, NAM Risk & Control functions and other individuals as needed to maintain a pristine risk and control environment.
• Ensure a strong controls environment by optimizing risk/reward trade‑off and adhering to all applicable laws and Citi policies in collaboration with Second Line Partners.

• High‑profile visibility within the bank and externally on payment transformation; significant senior‑level exposure and cross‑product engagement within the NAM and Global Product teams.
• Significant engagement with clients across traditional businesses as well as emerging segments, such as payment intermediaries and…