Business Operations Analyst

THE POSITION

Fan Duel is seeking a Business Operations Analyst to join our dynamic Payments and Fraud Business Operations team. The Business Operations Analyst is responsible for developing and performing data analysis to detect and prevent fraud & optimize our support function. The Analyst will partner with internal teams to contribute to our Fraud and support Strategy across all Fan Duel’s products (Sports book, Casino, Daily Fantasy, etc).

This includes working with a wide range of teams from Analytics, Payments, Product, Legal, and Commercial, to innovate and optimize fraud & support strategies all with the goal of a customer‑first experience to help optimize our support team and build strategies to protect our platform from would‑be fraudsters.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Everyone on our team has a part to play. Partner with Internal and External Stakeholders to support and optimize our entire Payments stack, with responsibilities including but not limited to:

• Assist with day‑to‑day payment performance analyses, troubleshooting issues across acquiring, payouts, and APMs.
• Monitor authorization rates, settlement performance, and payment success metrics; identify trends and partner with processors to drive improvements.
• Collaborate cross‑functionally with Product, Finance, and Risk teams to optimize payment routing, cost efficiency, and user experience.
• Support the creation, automation, and maintenance of real‑time payment reporting dashboards, ensuring data accuracy and integrity.
• Conduct root‑cause analyses for payment exceptions, declines, and processing errors, escalating or remediating as needed.
• Continuously evaluate and improve payment processes through automation, tooling enhancements, and new solution development.
• Prepare and maintain monthly payment performance and cost metrics for Business Leaders and the Executive team.

What we’re looking for in our next teammate:

• Bachelor’s degree in finance or related field preferred.
• Minimum of 2 years of experience preferred.
• Ability to work effectively in an environment of complexity, ambiguity, changing priorities and flex based on demand.
• Extremely detail oriented with superb organizational skills.
• SQL proficiency.
• Python / Tableau experience preferred.
• Strong ability to create Excel models and presentations.
• Working knowledge of payments systems.
• Knowledge of sports betting and online gambling a huge plus.

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance‑deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct‑to‑consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

We treat our team right. We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long‑term incentive opportunities (based on performance), 401(k) with up to a 5%…